Privacy Policy
Effective Date: October 23, 2026
Last Updated: October 23, 2026
This Privacy Policy describes how Cosgrove Meurer Productions, Inc. together with its relevant affiliates (“CMP”, “Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and otherwise processes Personal Data when individuals access or use our Website or otherwise interact with us in circumstances in which this Privacy Policy is provided or referenced (collectively, the “Services”).
Article 1 — Scope and Key Terms
I. Scope. This Privacy Policy applies to Personal Data processed through the Services and through related interactions with us, including account registration, purchases, customer support, marketing communications, events, surveys, and social-media engagement.
II. Exclusions. This Privacy Policy does not apply to:
A. Personal Data processed in connection with employment, an application for employment, or an independent-contractor relationship, except to the extent expressly stated otherwise;
B. Information processed solely on behalf of a business customer under that customer’s instructions, where the business customer determines the purposes and means of processing;
C. Information that cannot reasonably be linked to, associated with, or used to identify an individual or household, including information that has been lawfully deidentified or aggregated; or
D. Third-party Websites, applications, products, or services that operate under their own privacy notices.
III. Key Terms.
A. “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable individual or household. The term includes “personal information” and similar terms used under applicable privacy laws.
B. “Processing” means any operation performed on Personal Data, including collecting, recording, organizing, storing, adapting, accessing, using, disclosing, transmitting, combining, restricting, deleting, or destroying it.
C. “Sensitive Personal Data” includes Personal Data afforded heightened protection under applicable law, such as precise geolocation, government identifiers, account credentials, financial-account access information, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric data used for identification, health information, information concerning sex life or sexual orientation, and the contents of certain private communications.
Article 2 — Personal Data We Collect
I. Categories of Personal Data. Depending on how an individual interacts with us, we may collect the following categories of Personal Data.
A. Identifiers and contact information. Name, alias, postal address, email address, telephone number, online identifier, account username, Internet Protocol address, device identifier, customer number, and similar identifiers.
B. Transaction and commercial information. Products or services considered, requested, purchased, or obtained; order history; subscription information; payment status; refunds; customer-service records; and other purchasing or consuming histories or tendencies.
C. Internet, network, device, and electronic activity. Browser type, device type, operating system, device settings, language, referring and exit pages, dates and times of access, pages or content viewed, links selected, search activity, session information, interactions with communications, crash data, diagnostic data, and other information concerning use of the Services.
D. Approximate or precise location information. General location inferred from an Internet Protocol address and, if enabled or permitted and zip code if provided.
E. Communications and customer-support information. Messages, inquiries, survey responses, feedback, call recordings, chat transcripts, and other content submitted to or exchanged with us.
F. Professional or employment-related information. Employer, job title, professional contact details, industry, business relationships, and related information when an individual interacts with us in a professional capacity.
G. Audio, visual, or similar information. Photographs, videos, voice recordings, security-camera footage, and other audio or visual content where applicable.
H. Inferences and profiles. Preferences, interests, characteristics, likely behavior, and other inferences derived from Personal Data to personalize the Services, evaluate engagement, or conduct analytics.
I. Sensitive Personal Data. We do not intentionally collect sensitive personal data through the services.
J. Voluntary and Required Information. Where we request Personal Data, we will indicate when providing it is required by law or contract, or necessary to enter into a contract. If required Personal Data is not provided, we may be unable to create an account, complete a transaction, provide a requested Service, or respond to a request.
K. Deidentified and Aggregated Information. We may create and use deidentified or aggregated information for lawful purposes. Where required, we will maintain such information in deidentified form, take reasonable measures to prevent reidentification, and not attempt to reidentify it except as permitted by applicable law.
Article 3 — Sources of Personal Data
I. Directly from individuals. We collect Personal Data when individuals submit a story or tip, make a purchase, request information, submit content, communicate with us, participate in a promotion or survey, attend an event, or otherwise use the Services.
II. Automatically through the Services. We and authorized third parties may collect Personal Data through cookies, software development kits, pixels, local storage, log files, application programming interfaces, and similar technologies.
III. From service providers and business partners. We may receive Personal Data from payment processors, hosting providers, analytics providers, fraud-prevention providers, logistics providers, customer-support providers, integration partners, and other vendors or partners.
IV. From customers and other users. Business customers, law enforcement, account administrators, referral sources, or other users may provide information about individuals, subject to their authority and applicable law.
V. From public and commercial sources. We may obtain information from public records, publicly available websites, professional networks, social-media platforms, data providers, and other lawful sources.
Article 4 — Purposes and Legal Bases for Processing
I. General Processing Purposes. We may process Personal Data for the following purposes, subject to the legal bases and limitations applicable in the relevant jurisdiction:
A. Providing, operating, maintaining, and improving the Services;
B. Creating, authenticating, administering, and securing accounts;
C. Facilitating purchases, subscriptions, refunds and deliveries;
D. Communicating about tips and stories, transactions, Service changes, security, and support requests;
E. Customizing content, remembering preferences, and improving user experience;
F. Conducting analytics, research, testing, and product development;
G. Sending marketing communications and measuring their effectiveness;
H. Detecting, investigating, preventing, and responding to fraud, misuse, security incidents, unlawful conduct, and violations of applicable terms;
I. Establishing, exercising, or defending legal claims and enforcing agreements;
J. Complying with legal obligations, regulatory requirements, court orders, and lawful governmental requests;
K. Protecting the rights, property, safety, and security of individuals, the Company, and others;
L. Supporting a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction; and
M. Carrying out production of documentary style content which includes the names of individuals and includes providing information to relevant law enforcement agencies; and
N. Sending you newsletters and messages about new Website features, special offers, promotional announcements, consumer surveys, and other correspondence concerning our Services. If you no longer wish to receive marketing promotions from us, you may unsubscribe at any time.
II. Automated Decision Making Practices. We engage in no solely automated decision-making that produces legal or similarly significant effects.
III. Change of Purpose. We will use Personal Data for the purposes described in this Privacy Policy or for a reasonably compatible purpose. If we intend to use Personal Data for a materially different, unrelated, or incompatible purpose, we will provide notice and obtain consent where required.
Article 5 — Disclosure of Personal Data
I. Service providers and processors. We may disclose Personal Data to vendors that provide services on our behalf, including hosting, infrastructure, payment processing, order fulfillment, communications, customer support, analytics, security, fraud prevention, and professional services. These recipients may process Personal Data only for authorized purposes and subject to appropriate contractual restrictions.
II. Affiliates. We may disclose Personal Data to our Affiliates for the purposes described in this Privacy Policy, including centralized administration, security, customer support, and provision of the Services.
III. Business partners and integrations. At an individual’s direction or as necessary to provide requested functionality, we may disclose Personal Data to business partners such as streaming or content platforms. A recipient’s independent processing is governed by its own privacy notice.
IV. Analytics recipients. We may use technologies and other third-party tools to process analytics information on the Services, including Google Analytics. For more information, please visit Google Analytics’ Privacy Policy. Learn more about how to opt-out of Google Analytics’ use of your data.
V. Professional advisers. We may disclose Personal Data to auditors, insurers, accountants, consultants, and legal advisers where reasonably necessary to obtain professional services or protect our interests.
VI. Authorities and other persons for legal purposes. We may disclose Personal Data when reasonably necessary to comply with law or legal process; respond to lawful requests; assist and/or gather information in criminal investigations; investigate or prevent fraud, security incidents, or unlawful activity; enforce agreements; protect rights, property, or safety; or establish, exercise, or defend legal claims.
VII. Corporate transactions. Personal Data may be disclosed to actual or prospective parties and their advisers in connection with a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or similar transaction, subject to appropriate safeguards.
VIII. At an individual’s direction or with consent. We may disclose Personal Data for other purposes disclosed when the information is collected, at an individual’s direction, or with consent.
IX. Sale and Sharing practices. We do not sell Personal Data or share for the purposes of behavioral advertising targeting purposes.
Article 6 – Cookies and Similar Technologies
I. Analytics and performance, including measuring traffic, diagnosing errors, and understanding how the Services are used.
As you interact with our Services, we and our service providers or contractors may place cookies and other technologies on your system. In general, these technologies can make the Internet more useful by storing information about your preferences and other useful information on a particular system. We use “cookies” and other web technologies to collect information and support certain features of our Website. Cookies are small data files stored on your device that act as a unique tag to identify your browser. They help improve your user experience by enabling faster access to previously visited pages, allowing for personalization, and facilitating participation in certain activities or events on our Website. We place both first-party cookies, which are set by our Website and used for purposes such as remembering user preferences, improving Website functionality, data enrichment, and advertisements, as well as third-party cookies, which are placed by our partners and service providers to support advertising, analytics, and other functionalities. Third-party cookies may be used to analyze Website traffic, manage advertisements, and provide personalized content based on your interactions with our Website. The section below regarding your choices and rights discusses your choices regarding cookies. Please note that if you do not accept cookies or the other technologies described in this section, some features, activities, or Services may not be available to you. We also may use other technology, including web beacons, pixel tags, or clear GIFs, to provide us with important information such as when an e-mail has been opened.
II. Consent and choices. Individuals may change or withdraw their choices through the preference mechanism provided. Withdrawal does not affect processing performed before the preference change.
III. Browser and device controls. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. There is no agreed upon mechanism for complying with “Do Not Track” signals as defined under applicable law, so our Services do not respond to such signals.
Article 7 — Data Retention
I. Retention criteria. We retain Personal Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing the Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, enforcing agreements, preventing fraud, and protecting legal rights.
II. Retention factors. The applicable retention period depends on the amount, nature, and sensitivity of the Personal Data; the purposes of processing; the duration of the relevant relationship; the risk of harm from unauthorized use or disclosure; applicable limitation periods; and legal, accounting, regulatory, or contractual requirements.
III. Disposition. At the end of the applicable retention period, we will delete, destroy, anonymize, or otherwise dispose of Personal Data in accordance with applicable requirements, except where continued retention is permitted or required.
Article 8 — Data Security
I. Safeguards. We maintain administrative, technical, physical, and organizational safeguards designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Safeguards are selected with regard to the nature and sensitivity of the Personal Data and the risks presented by the processing.
II. Security Limitations. No system, transmission method, or storage environment is completely secure. Accordingly, we cannot guarantee absolute security, but we will maintain safeguards appropriate to the risk and respond to suspected incidents in accordance with applicable requirements.
Article 9 — Your Rights
I. Your Rights. Depending on where you live, you may have certain rights with respect to your information. For example, you may be able to ask us to:
• provide access to certain information we hold about you, in some cases in a portable format, if technically feasible
• update or correct your information
• delete certain information
• request a list of third parties to which information was disclosed
II. Exceptions to and Impacts of Exercising Privacy Rights.
We will respond within the time period prescribed by applicable law. Please note that many of the above rights are subject to exceptions and limitations. Your rights and our responses will vary based on your state of residency. Please note that you may be located in a jurisdiction where we are not obligated, or are unable, to fulfill a request. In such a case, your request may not be fulfilled.
III. Privacy Requests, Questions, and Complaints.
Individuals may exercise applicable privacy rights, ask questions, or submit complaints through email or physical mail at the addresses provided in Article 14. A request should identify the right being exercised and provide sufficient information to allow us to understand, evaluate, and respond to it. We will use Personal Data submitted with a request only to process, verify, document, and respond to the request, prevent fraud, and satisfy legal obligations.
Article 10 – Governing Law and Notice to Non-US Users
Our Services are intended for individuals located within the United States and its territories and are subject to U.S. law. By utilizing the Services, you consent to the transfer of your data to the United States and its maintenance in the United States.
We may transfer the Personal Information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.
Article 11 — Children’s Privacy
I. Intended Audience. The Services are intended for individuals age 18 and older.
II. Collection from Children. We do not knowingly collect Personal Data from children under 18. If we learn that we collected or processed a child’s Personal Data in a manner not permitted by applicable law, we will take reasonable steps to delete or otherwise address that information. A parent or guardian who believes that a child has provided Personal Data may contact us at the addresses set forth in Article 14.
Article 12 — Communications and External Services
I. Marketing Communications. Individuals may opt out of marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us at the addresses set forth in Article 14. Opting out of marketing does not prevent us from sending nonpromotional communications concerning an account, transaction, security matter, or ongoing business relationship.
II. Third-Party Services. The Services may contain or facilitate access to third-party websites, applications, integrations, or services. We do not control the privacy practices of independent third parties, and this Privacy Policy does not govern Personal Data processed independently by them. Individuals should review the privacy information provided by the relevant third party.
III. Social Features. If an individual interacts with social-media features, plug-ins, or pages associated with us, the relevant platform may collect information about that interaction and may disclose information to us according to the individual’s settings and the platform’s practices.
Article 13 — Changes to This Privacy Policy
I. Updates. We may revise this Privacy Policy periodically to reflect changes in our Services, processing practices, or legal obligations. The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.
II. Notice of Material Changes. If we make a material change, we will provide notice on this Website before the change becomes effective where required. If consent is required for a materially different use or disclosure of Personal Data, we will request consent before engaging in that processing.
Article 14 – Contact Us
For privacy-related questions, or to exercise your data rights, please contact us:
Unsolved
Attn: Data Administrator
4303 Verdugo Ave.
Burbank, CA 91505
privacy@unsolved.com