A small town has no clue as to why a beloved school teacher was murdered.

Lisa Ziegert

Her body was found four days later


Agawam, Massachusetts, is a small town near the western Connecticut border.  At the Agawam Middle School is a memorial to one of the town’s most beloved teachers, Lisa Ziegert, whose untimely death changed Agawam forever.  Lisa had grown up in Agawam.  After college, she returned home to teach special needs students at the middle school.  Dee Ziegert, Lisa’s mother, remembers her daughter as outgoing and fun:

“Lisa was a very special person… With the kids, she always had a special rapport. They knew that she really liked them and that she treated them like people.”

Lisa’s coworker found the store empty

The afternoon of Wednesday April 15, 1992, was typical for Lisa.  She left school around 4:30 and drove directly to a card and gift shop where she worked weekdays from 5:00 to 9:00 PM.  At 5:30, Lisa’s sister Lynne dropped by:

“It was easy talk.  It was sister talk. It was a little after 6:00 when I left… And then I went home, and she was fine, you know, she was fine when I left.”

At 8:45 the next morning, Sophia Maynard arrived, as usual, to open up the store.  She was surprised to see Lisa’s car parked out front:

“I saw her car. And then I remembered that Easter weekend was coming up. We had planned to stuff some balloons, and that’s what she was doing there. So I really didn’t think much of anything until I walked inside the store, you know.  I called her name a couple of times and, I figured she’d just pop her head out. She didn’t. I came behind the counter. All of her things were there—her drawings, her pocketbook, her car keys. And then I just kind of freaked out. I knew that something was wrong, so I ran out, ran across the street, to a restaurant across the street and asked them to call the police.”

Police found signs of a struggle in the back storeroom and a few scattered traces of blood.  Otherwise, there was no physical evidence at the card shop.  That very day, the FBI and Massachusetts State Police launched a massive search for Lisa Ziegert.  Dee Ziegert kept reassuring herself that her daughter was safe:

“I couldn’t let myself believe that everything wasn’t going to be ok, that she would be found, and no matter what had happened, that we would be able to have her back.”

There were signs of a struggle in the back room

On Easter Sunday, four days after Lisa disappeared, her body was found in a wooded area on the edge of town. According to Captain Robert Campbell of the Agawam Police Department, Lisa had multiple stab wounds around her shoulders and throat:

“An examination by the county medical examiner indicated that she had been sexually assaulted.”

The outpouring of love and shared grief was overwhelming.  At Lisa’s wake, more than a thousand people stood for five hours in the rain to pay her tribute.  As Agawam mourned, the authorities pressed their investigation.  According to Captain Campbell, three critical phone tips came in that helped establish a time frame:

“The first call was from a person who had been there at 8:20 and had made a purchase and actually had a time-stamped receipt.  There was nothing that was unusual. There was nothing that was out of line, nothing that perked their attention to say that they should call the police. The second person was a customer who had gone in at 9:00. She found it open, lights on, but nobody was around. This person told us that they did hear some noise in the back room. She described it as a banging noise. She waited a minute and nobody came out, so she left. This suggested to us that Lisa was in the store around 9:00 and in the back room. Further investigation revealed that she had been horizontal on the floor, and there were two kick marks from her shoes on the bottom of the door.”

Lisa was a popular teacher in the town of Agawam

The third tip came from a witness who worked near the card shop.  At 9:15, on the night Lisa was murdered, the woman was on her way home.  This witness saw what police believe could have been the killer’s car.  She also said that a man and woman seemed to be struggling in the back seat.  The car pulled off the road, heading toward the area where Lisa’s body was later found.  At the time, the woman thought it was just a carload of teenagers and drove on. Authorities are still looking for new evidence that might lead to the arrest of Lisa Ziegert’s killer, or killers.  The vehicle seen by the witness was a late model, full-sized bronco or blazer, either dark red or dark blue.

UPDATE: In 2016, a composite image of a possible suspect was released based on DNA phenotyping. That composite was a contributing factor to authorities putting Gary E. Schara on their short list of suspects. Schara, who had been identified as a person of interest in the case as early as 1993, was arrested and charged in connection with the murder, aggravated rape and kidnapping of Lisa Ziegert in September of 2017. Two years later, on September 25, 2019, Schara pleaded guilty to first degree murder and was sentenced to life in prison.

Watch this case now on Amazon Prime in season six with Robert Stack and in season eight with Dennis Farina. Also available on YouTube with Dennis Farina. Various seasons available now on Hulu.




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    Joe you are exactly right. the eye witness accounts are being totally ignored in this case.


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    This is absolutely horrific. As happy as I am that Gary has been arrested, I feel like everyone is thinking the same thing. Where is the second person or persons? The eye witness noted in The original unsolved mysteries clip noted that there was a struggle in the back seat of the bronco or blazer. Yet not once since the arrest has this been brought up in the media. My guess is Gary has taken the full blame to cover for his accomplices.i could be wrong but I think the eyewitnesses version would make sense that more then one person was involved. Gary wasn’t from Agawam, and it was also noted whoever was involved would have had to know the area to find the location she was found. To me it sounds like he acted with someone from The area. So who is the person still at large?


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    My name is Kristine. I currently run the Justice For Lisa Ziegert Campaign and Forum. The Ziegert’s are friends of mine, it pains me to read this stuff. However, I will say that it isn’t up to me or to you if any information is pertinent or relevant to the case. If you heard something, speak up more than enough outlets you could submit any info to. I have personally spoken with both the district attorney and with detective Pfau who has been hard working on this case since the start. I can promise you that they very much want to see Justice for Lisa and are doing the very best they can to ensure that Justice will be served.
    I will not share any details of the case, or any information at all about the Ziegerts. I kindly ask that if you have valid information that it be passed along the proper channels. Should you feel you can’t trust specific officers, etc I can assure you that many other very qualified officers can be trusted. You can go as far as contacting the FBI. Please DON’T blast random info or he said she talk with anonymous names etc. Her family has gone through enough and shouldn’t have to sit here and read these things some of you are saying. And yes some of it disturbed me to read.

    I will be updating her case as often as possible ,and am in the works to begin writing her story. I just ask that you keep in mind Lisas family and friends read these comments.
    and if you saw something or heard something say something
    thank you ‘


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    Justice strange how it goes from multiple dna source to single source dna I think gary will be coming forth with his acomplice after sitting a while everyone is buying then there was one blood dna at the cardshop and dna at the scene both gary eye winess accounts women in back seat of a bronco struggling with man then who was driving ev eryone is buying this then a man stalking her which was not gary my god wake up


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      You are absolutely right. There were three in the van and others who were involved. This will eventually take my life but I know what I saw the night of Lisa’s murder.


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    Seems like certain people are working awful hard to establish the narrative that it was one and only one killer.


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    So I guess this means Gary won’t make it to the Big E this year?


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    I’m Lisa’s cousin. Please if you have information say it. You can even tell me or better my lawyer and nothing will happen to you. Be human and let are family rest please.


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    Do you have any video of that? I’d care to find out
    some additional information.


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    What about using a psychic, such as Tyler Henry, to help with this murder? Lisa had a face of an angel and I hope that they catch the person(s) that did this.


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      I agree about using a psychic…I am one myself, but the sad thing is that people will not believe in it.


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      Lorraine Gazda

      All that is needed in this case are the eye witness accounts. The victim herself was the evidence. HER blood and clothes tells the truth. There will be no coverup in this.


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    David, I am sorry to tell you that Brian Woodville is absolutely correct. I have been looking into this case (and others) for several years, and have nothing but personal grief to show for it. A colleague of mine has been the subject of numerous malicious prosecutions for merely mentioning anything about this case. These people can ruin your life, and use the court system to do it. Believe me, I have no desire to cause you or your family any disrespect, quite the contrary. I have stuck my neck out to reveal the truth, and they have tried to ruin me for it. And yes, I have names. They are scattered throughout several police departments in western Massachusetts (particularly Hampden County), and even into Worcester County. It all goes back to “Matty” Ryan, and the crooked lawyers who came out of his office when he was the longest-serving District Attorney in Massachusetts history. Sorry to say, but I don’t think anything will change soon with these “usual suspects” running the show.


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      Eye witness account

      I agree 100%.


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      Common Sense

      And yet all you people were wrong. It was one man…no police cover up, no one from Agawam….. Y’all played games and wasted this family time over lies. Sad! Glad real killer is finally behind bars and people can stop playing games!


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        Yes!!! The man that everyone pointed to in Agawam is owed an apology!
        How awful to be accused of something so horrible with no facts. This was all speculation or flat out lies. Shame on all of you that posted your theory’s….SAD!


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    Hope we find out who did it,.My Dad was found Dead in spfld Mass in 1987,unsolve


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    John Q public

    Homicide hunter Joe Lends could solve this fastH


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    I’ve looked through all these stories and their comments, and the comments on this sad story are by the far the most bizarre. You can tell by just looking at this woman’s picture she had a pure, beautiful spirit, you need a divorce if you are married to a rotten person that would think she deserved to die, but I feel that you are a liar or an attention-seeker. Please volunteer your time at a shelter for the homeless or an animal shelter rather than leaving nutty comments.


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      Eye Witness Account

      The comments are not nutty. They are accounts of what I saw and heard on the night Lisa Ziegert was abducted and murdered. What is most bizarre is what actually happened to her.


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    I Agree With What This Person Had Said I Was Beat Up A Lot But I Had To Fight Back To Protect Myself! Then People Had Started Being So Mean To Me! But I Don’t Wana Disrespect This Woman I Feel So Guilty Right Now! But My Question Was The Why Was She Murdered?


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    About 3 days ago they took DNA from a neighbor of mine for this case. I hope this family will finally get some peace. I can’t imagine what they have gone through.


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    Sweet pea

    . All original eye witness accounts prove that there was more than one killer. Her blood and clothes worn by her killers the night she was abducted from the Walnut Street Exchange business district prove there was more than one killer. Her blue peasant skirt, white embroidered blouse, and the purple

    Her clothes are the evidence.


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    Wow eye witness if u know all this and u know who did it I am very good friends with two cops in Chicopee who are honest caring cops who will help trust me


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    Stop torturing Dave and his family!! If you can post anonymously here than you can relay your info to Dave or the US Attorney’s office! Hell you can even print out a letter on the computer and mail it in. Stop toying with people’s grief and if your claims are legit, get off your behind and do something!


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    say it here

    If anyone has honest information to say, say it here, I’ll make the unanimous tip for you, just say it, I will do it for you.


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    If you were an eye witness to something involving this case and DON’T come forward, you can be charged.


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      I can’t be charged because she was raped and murdered. I am female and cannot be charged with rape or murder. I am only an innocent person who was put in a situation that would affect me for the rest of my life. The evidence speaks the truth. The police know who murdered her because they were at the crime scene when she was abducted. As an eye witness account I am mortified that law enforcement as well as the justice department are not giving honest answers to the family Lisa Marie Ziegert.


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        You mean law enforcement isn’t being straight with the Ziegert family? Shocking..
        Listen people, this is business as usual in Agawam. From officers that steal from the police union to pay their own bills, officers who abuse their power to officers that COVER UP for their fellow officers, the Agawam PD is corrupt to its very core.

        To the Ziegert family: Maybe, just maybe you shouldn’t be so quick to compliment or defend the APD. Their conduct stands in direct conflict with your high praise of them. Murders are routinely solved without a body, the scantest evidence (a paint chip) or eyewitnesses. Here you have not one but 2 crime scenes, DNA and now an eyewitness account. Isn’t it just amazing that in 25 years, they don’t have any progress to show for it?

        The only thing that amazes me is that they haven’t framed anyone for it (yet)


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        Common Sense

        And yet we finally have the killer and all your crazy comments were just crazy!! No police cover up, no one from Agawam….just a young punk from Westside who is now in jail. DNA match and a confession letter. So glad you can no longer torture this family with your craziness


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    Release the names. “You’re scared for your family”..but then you come back with..”I’ve been told to keep my mouth shut but I can’t any longer?” Any hackers on here that can trace this “eye-witness?” IS ANYONE ELSE THINKING that the “eyewitness” is actually the killer? Or potential accomplice? Seems like a lot of self hate in his/her text..possibly from not only being a witness, but someone involved. If it’s you. Release the info. Take the plea.


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      I completely agree with u in this “eye witness” possibly being the killer seems like a game to this so called “eye witness” just seems off


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    To “Eye Witness account” I understand if you’re afraid for yourself and your family. Those are real reasons to be afraid, but the truth does need to come out.

    Many years ago, I was told by someone in law-enforcement, some disgustingly horrific things were done to that young woman.

    The truths need telling, to anyone and everyone that will listen, and it CAN be done anonymously.

    Email every reporter, politician, law enforcement agency etc, you can think of. Email her family, friends or strangers, ask them to tell everyone THEY can think of.

    As for “Text A Tip”, personally, I’ll NEVER believe it’s 100% anonymous, NEVER!

    I do have a place for you to check out, even the US Government can’t track you, because it’s totally encrypted and based in Switzerland. If both the sender and receiver have it, it’s totally 100% safe, because then both sides are encrypted. https://proton mail.com Check it out.

    PLEASE do the RIGHT THING, nobody deserves what she went through. Just point them in the right direction, they’ll check out EVERY lead. This case was never closed, someone that wants to help is out there still, and they believe, with the right leads, he can be found.


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    That photo they released today….put it next to the rumored suspect’s yearbook photo. The similarities are eerie. Even if this man was cleared 20 years ago, can’t they ask him for another DNA sample now that his connections are no longer running the police department? Just a thought. I grew up in Agawam and lived there at the time of the murder. The twin was heartbroken, and it was pretty clear the majority of the town knew who did it.


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    New Englander46

    If the people that gave all this information (whether true or not) afraid or not the Zeigert family needs closer. Use the anonymous tip line, they will never know who you are. The info that you gave Eye Witness sounds very truthful. Do the right thing. I don’t think your that scared seeing you have the option to use the tip line. Sleep well!


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    You say you’re an eye witness, and you’re afraid to go to ANY authority, in any way. However, you come on here and write this cryptic post and you’re not afraid anyone will track where your writing this from now? BS


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      Eye Witness Account

      I have been to the authorities. I have talked to Lisa’s mom and contacted her brother. And if the police department had contacted everyone on that bowling list there would not be an unsolved murder. Her blood and clothes worn by the suspects is everything to me. She thought me something no one else could.


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        Someone knows. No doubt about that, someone knows. I’m born and raised in Feeding Hills and to this day the one name that continues to come up when Lisa is being discussed is Ed Borgatti Jr. the son of an Agawam cop


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          Watch and see how quickly this post/his name gets deleted. Interesting, isn’t it? The family will even defend this guy, claiming his DNA was tested 20 years ago, LOL. Is that so? And who exactly collected his DNA? Who maintained the chain of custody after it was collected? The Agawam Police? What a joke…

          Do tell… How do you feel having an Agawam cop assigned to this case who was fined by the State for COVERING UP for a fellow Agawam officer’s crime? Or how about the fact the APD collected evidence with their bare hands? Or the fact that an APD cruiser was reported in the vicinity of the card shop the night she was abducted? Or the fact 2 Agawam cops refused to submit a DNA sample?

          Everyone still feeling good the APD is working hard trying to solve this one?


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            Common Sense

            So it came out who the killer was and it was Gary E. Schara of West Springfield, Ma. 1987 graduate of Longmeadow High School. Wanna go apologize to Ed’s face now. He gave his DNA, he was cleared. He fully cooperated with Police and yet people like you dragged his name through the mud. All of you trolls should be ashamed of yourselves.

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          How can you name names like that? I could throw out your name and then that would follow you around forever. not cool. On the other hand if he is innocent why not submit another DNA sample? Should be no problem right..

          Wasn’t there a report the cops in town were covering it up? Well just get the name of every Agawam cop working in 1992 an go down the list. Get their DNA and test it Shouldn’t be very hard now is it? The more I think about it the more likely it is its a cop or someone related to a cop.

          When the murderer and the cops investigating are one in the same – or related – you get “unsolved”


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    If anyone has legit information, come forward and stop helping the perps get away with this. Have some guts and do something about it.


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    Joe Kulik

    The reason why Lisa was raped & murdered is because our society puts SO Little Importance on public school education that college educated school teachers are forced to have a 2nd, part time job just to be able to financially survive. joseph.kulik.919@gmail.com


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      Eye Witness account

      Miss Ziegert was not murdered because of her second job at Brittany’s Card shop however she was abducted from that place of employment. While there are many eye witness accounts of what actually happened the night of April 15, 1992 some will not come forward with the information because of the group that is behind this horrific crime. I can only state as an eye witness account that her blue peasant skirt, her purple sweat shirt and at least a piece of her white embroidered shirt came back to the crime scene where she was abducted from. I have received many threats to keep my mouth shut but I can’t. The killers had boasted what they had done to her but I saw who was wearing the evidence- which is her blood and clothes


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        Truth Seeker

        So it was announced earlier this week that the alleged killer was arrested based on a DNA match. Based on the eye witness information you claim to have, do you believe the police have now solved this murder? Did Gary Schara act alone in committing this heinous crime? You mentioned that a “group” of people are behind this crime. Do you still stand by your statements? Please come forward and share your information, as an arrest has now been made.


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          I stand by all my statements. I believe that there is more than one killer behind this murder. My eye witness account of her blood and clothes coming back to the crime scene which was where she was abducted from is all the proof I need. When I saw her blue peasant skirt it was not torn in half.


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    I miss her alot. She was a great teacher and friend. I hope they find who took her life. And when they do I hope they blow their head off. Rip miss ziegert.


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    Crime watch daily look at lisa ziegert video


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      Bowling alley witness

      There is no justice in a murder and a slaughter.A teacher who taught special needs students does not deserve to die this way.


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    Turning 30: Maybe I didn’t make myself clear. There are people who know things, yes, but they don’t need their lives ruined. Some of them may have families to protect. And, even if they knew something (assuming it is something “new”), who would you suggest they go to with the information? The Agawam police? Ha! The Massachusetts State Police? Ha-ha! The Hampden County District Attorney? Ha-ha-HAAA! The FBI? Oh, pleeeeeaaase. Ever heard of Whitey Bulger? You think it’s any different in the western end of the Commonwealth?

    So, instead of asking “who did this?” ask instead “who has been covering it up?”
    And “why?”


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    Turning 30

    I turned 30 today an i was six and just moving to the town of Agawam when Lisa ziegert was murdered. I always thought to myself how could a town it just seems so peaceful going off such a catastrophe this woman was supposedly loved by all let you all know something and not one of you is speaking up! Everyone stands around and point fingers at who they think it is but those who do know hide shamefully like a wolf in sheep’s clothing. Maybe it’s time to make her family and her will go public again how can you let this happen to somebody in our town someone who cares for our children. I wish I knew something so I could speak up. So her family could get piece. . But in this town it’s always been who you know or who you blow sorry the family if there’s any way I could help


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    Brian Woodville

    I would not go to the Hampden DA with any information. It is part of the local closed system of connected players. Not sure abut the local FBI office either, after the retirement of Cliff Hedges. Springfield office is a substation of the Boston Office that allowed Bulger’s career to continue. When someone said, “Hey, let’s look for the girlfriend,” they had him in months.
    Get an anonymous email identity from Yahoo using a public computer at a library where you don’t have to identify yourself to use it. The post what you know here and with the US Attorney’s office. No one will know who you are and the US Attorney will be on the spot.


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      Dave Ziegert

      Send me the information. Do you think I would rest until it was brought to light? Do you think I wouldn’t go to every network, make speeches on the steps of the courthouse until justice is served? Contact me at dziegert@hotmail.com.


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        Hey dave what about the Agawam cops u really trust them? Cause I happen to agree their conduct is plenty shady not just this case but whole lotta others.

        I don’t know but Agawam pd has been on this and nothin has been solved don’t seem rite. Something notright. They have covered up stuff before so for anyone to trust em I wouldn’t. Ur family has to at lest consider it


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    Sweet pea

    Her blue peasant skirt tells the whole story. Her blood and clothes worn by her killers is all the evidence I need.She was the best teacher in the state of Massachusetts. She taught me how to name her killers.


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    The Lisa Ziegert murder was senseless. I remember this case Unsolved Mysteries years ago. A pretty young teacher beloved and taken against her will. Raped and murdered. This case can be solved as they have DNA evidence and some witness accounts. That’s better than most crimes of this nature. Someday, there will be Justice for Lisa.


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      sandra bowe

      I worked as loss prevention in the TJMaxx plaza at 1:30/2:00 pm the w.spfld police came to view r video due to an attempted abduction 2 spaces out the front door. Later lps from far end of plaza reported similar incident happened in there parking lot. My time of work can be verified. Thei incident at TJ happened &is verified by police. report.After all these years please speak with me.


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    So you hear banging (which was probably her kicking the door) no one come out and you just leave and don’t say anything or call the police… Sounds crazy to me smh. Poor women could have been saved!


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    There was a piece of carpeting found at a car wash, where it looked like somebody washed off a 4-wheel drive. Car wash manager said he sees that a lot after people go “four-wheeling” and that was his first impression. News reports said the piece of carpet had “pinkish” stains, but police said there was no connection. Not sure if it was ever tested. some said the carpet looked like it came out of the back of an SUV. April is far from hunting season, so it wasn’t deer blood.

    I understand they have DNA evidence, because she was raped.


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      Not sure if you’ll see this, but once the carwash lead was released, someone did come forward who claimed to be the person at the carwash. Police verified that there was no connection decades ago.


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    It dose not say if the blood was tested if it was lisa all the blood testedmaybe one drop is the killer .n blood spill no foot prints was the store found unlock ed ..to meany un awnsred question.


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    Can dna separate adult dna from teen or child . Didnt saythng about boyfiend or anyone of inteest was the store robed or ony her.?


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    Jeff block

    They know who it is—-keep googling


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    Cases like this makes me want to rip my hair out of my head!!! It really pains me:(


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  1. The arbitrator’s decision shall be controlled by the terms and conditions of this agreement and any other agreements I may enter into with you, and shall be final and binding, and shall provide for each party to bear its own costs of arbitration and attorneys’ fees. Each party expressly waives any right to a jury. Judgment upon the award of the arbitrator may be entered or enforced in any court of competent jurisdiction.

This agreement shall bind my heirs, administrators, representatives, executors and assigns forever. You shall have the right to assign any or all of your rights hereunder to any person, firm or entity in your sole discretion. I may not assign this agreement to any third party, and any purported attempt to do so shall be deemed null and void ab initio.

I give you the foregoing permission with the knowledge and understanding that you will incur substantial expense in reliance thereon. If any part of this agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

I am of the age of majority in my state of residence (which is typically 18 years of age in most states) and competent to contract in my own name. I HAVE READ THIS SUBMISSION RELEASE AND I FULLY UNDERSTAND AND FREELY ACCEPT THE CONTENTS AND MEANING OF THIS AGREEMENT. I AGREE TO BE BOUND HEREBY AND INDICATE MY ACCEPTANCE OF THESE TERMS BY CLICKING THE BOX BELOW. MY electronic consent to this Agreement (or to any other agreement between ME AND YOU), whether by clicking THE BOX BELOW or similar buttons provided in conjunction with any such agreement, shall constitute MY electronic signature and, according to the provisions of UNITED STATES federal law (INCLUDING, WITHOUT LIMITATION, UNITED STATES COPYRIGHT LAW), shall be of the same effect as if I had signed such agreement manually. UPON YOUR request, I agree to sign a non-electronic version of this Agreement. A printed version of this Agreement and/or of any notice given in electronic form shall be admissible in judicial, administrative, or arbitration proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated.

Complaints about content, including complaints arising state or federal law involving the unsolved website should be made to unsolved@unsolved.com or at Unsolved Mysteries, 4303 W. Verdugo Ave., Burbank, CA  91505.  For questions regarding Unsolved’s compliance with the Digital Millennium Copyright Act please see our DMCA policy [https://unsolved.com/dcma-agreement/]



Cosgrove Meurer Productions, Inc. (“CMP”) provides www.unsolved.com (the “Website”) and related services for your personal non-commercial use only and subject to your compliance with this Privacy Statement and Cosgrove Meurer Productions, Inc. Terms of Use Agreement. Please read this Agreement carefully before using this Website. Your use of this Website constitutes your acceptance to be bound by this Agreement without limitation, qualification or change. If at any time you do not accept all the terms and conditions of this Agreement, you must immediately discontinue use of this Website. This Agreement sets forth Cosgrove Meurer Productions, Inc. policies with respect to its operation of this Website.

Certain products or services offered by this Website may be governed by additional terms (“Additional Terms”) presented in conjunction with those products or services. You must agree to these Additional Terms before using those areas or Cosgrove Meurer Productions, Inc. Services. The Additional Terms and this Agreement shall apply equally. In the event of an irreconcilable inconsistency between the Additional Terms and this Agreement, the Additional Terms shall control.


This Agreement informs you of Cosgrove Meurer Productions, Inc. practices with respect to the online collection, use, and disclosure of personal information from the Website. Personal information is information that allows us to contact you (such as email address, home address, or telephone number) or other information that, when linked to your name or contact information, allows us to personalize your visit to our Website by providing you with information that suits your interests.


Personal Data

We collect information (whether online, by phone, or by paper) that enables CMP to identify or contact you (“Personal Data”) to carry out our business purposes.  CMP Sites collect this information for a variety of business reasons, including but not limited to, providing tips, registering for an CMP event or program, purchasing CMP products or services, or otherwise interacting with CMP.

The types of Personal Data we collect include, but are not limited to:

  • General data (e.g., names, dates of birth, home and business addresses, email addresses, Internet protocol addresses and mobile/landline business/personal telephone numbers that are provided by our members/customers)
  • Professional data (e.g., occupation and state of residence)
  • Other identification information (e.g., photographs)
  • Sensitive Personal Data (e.g., racial or ethnic origin, sexual orientation and disability data) for diversity or accessibility purposes based upon information you provide us.

Personal data is not collected without your providing that information to us.

Non-Personal Data

We collect information (whether online, by phone, or by paper) that does not directly identify you as you interact with our Sites (“Non-Personal Data”). The types of Non-Personal Data we collect includes, but is not limited to:

  • Site usage (e.g., browsing history, search terms, number of clicks, referring/exit pages, date/time stamp, time on Site)
  • Products and services viewed, including advertisements for such products and services
  • Computer type, operating system and platform type
  • Internet service provider



In addition to the uses described above, we use your Personal Data, sometimes combined with Non-Personal Data, in a variety of ways including, but not limited to:

Personal Data

  • Identify you when you visit our Sites
  • Provide service communications such as invoices, order confirmations, registrations and customer service messages
  • Provide products, information and services you request or that we think you may be interested in
  • Respond to your emails or online requests for products, services, or information
  • Deliver and process surveys
  • Personalize and improve the usability of the Sites
  • Fulfill and/or deliver CMP products and services
  • Tailor content, advertising and marketing to you
  • We do not publish or aggregate credit card information or personal identification numbers such as social security numbers.

Non-Personal Data

We use Non-Personal Data to improve the usability of our Sites and for other business reasons. We or other third-party companies also use the Non-Personal Data to provide advertisements and targeted advertisements to you (ads based on the Non-Personal Data). We do not provide Personal Data to third parties with whom we share your Non-Personal Data. Please note that, when you select an advertising link or other link that takes you to sites not operated by CMP, you may be subject to the privacy policies of these third-party sites.


We may also obtain demographic and other personally identifiable information (such as your name, email address, password and PIN) that you voluntarily give to us when choosing to participate in various activities related to the Unsolved Application, including chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. 


If you do not turn off your phone’s location services, you may send us your geographic location.  If your camera roll is set to share, you may make your camera roll available to us.  If you have signed up to receive push notifications, you will receive those from the Unsolved Application.



We share your Personal Data, sometimes combined with Non-Personal Data, in a variety of ways including, but not limited to the below:

  • Share data with third parties to fulfill service requests and to perform business functions (e.g., CMP contracts with third parties to provide services on our behalf such as customer support and consulting services; 
  • Share data with third parties as required by law or to protect CMP in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the CMP; (b) protect and defend CMP’s rights or property; or (c) protect the personal safety of CMP personnel or members of the public in appropriate circumstances.
  • Share data with third parties if CMP and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if CMP undergoes some other change including a change to its corporate form or as part of a bankruptcy proceeding. 
  • Share data with third parties to offer you products and services that may be of interest to you professionally or personally (e.g., apps or software).  Users can request their information to be removed from such lists by contacting us.
  • Share data with third parties under other unanticipated situations, but only with your consent.
  • Share your email address, but only as permitted by the CMP Email Policy, as follows:

Your email address will be used only by the CMP, its entities and CMP vendors performing member services, or offering products on CMP’s behalf.  CMP does not sell or rent email addresses to anyone outside the CMP, nor does CMP share email addresses to unrelated third-parties, affiliates, or CMP members.  CMP also shares your email address with third parties to enable CMP to take security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.  Finally, CMP shares email addresses with third parties as necessary for CMP to perform certain services on our behalf, such as packaging, mailing and delivering products and processing event registrations and to respond to your service requests.



You can manage your profile and email preferences, including “opting out” of email by contacting us. If you prefer to receive hard copy mailings only from CMP, you can contact us and request to have your name and address removed from the list we provide to third parties.


For California residents, please consult the “California Privacy Rights” section for additional considerations. 


Our processing of your data is based upon your consent, contract performance (e.g., your purchase of products), legitimate business interest (e.g., direct marketing of goods and services), or compliance with law.  You have the right to object to our processing of your data or to restrict our processing of your data. In addition, if you have consented to the processing of your Personal Data, you have the right to withdraw your consent at any time.



In addition to the rights as explained in this Privacy Policy, under California law, California residents who provide personal information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year).


To obtain this information please write to us at:



4303 Verdugo Ave.

Burbank, CA  91505


 Attn: CMP -- California Privacy Law.


Please include your full name and address.



CMP complies with the Canada Anti-Spam Law which requires you to opt-in to receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law).




CMP implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Except for membership directories, membership lists and registration lists, and the sharing of information as set forth in this Privacy Policy, we restrict access to Personal Data to certain companies who need the data to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


Unfortunately, no data transmission over the Internet or electronic storage is fully secure. Accordingly, and despite our reasonable efforts to protect your Personal Data from unauthorized access, use, or disclosure, CMP cannot guarantee or warrant the security of the Personal Data you transmit to us, or to or from our online Sites. If you have questions about this Privacy Policy, please contact us.


Certain areas of the Sites require the use of a user ID, email address, or password as an additional security measure that helps protect your Personal Data.  To help you protect your privacy, these Sites have tools to help you log in and log out.


We rely on you to update and correct your Personal Data.  If you are a user of our Sites, subscriber to [CMP product], purchaser of CMP products and services, you can review, update and correct your information directly on CMP’s website or by contacting us using the information in the “Contact Information” section below.


Typically, we retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  This may include retaining your Personal Data indefinitely, even after you are no longer a CMP member, in order to provide you with future marketing opportunities and other purposes, as well as to comply with our legal obligations, resolve disputes, or enforce any of our agreements.  


Please note that you can request, at any time, that we delete your Personal Data.  All requests must be directed to the contact in the “Contact Information” section below.  We can decide to delete your Personal Data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other members, individuals, or third parties.  When we delete your Personal Data, it will be removed from our active databases or anonymized so that the data is no longer identified with you, but the data may remain in our archives if CMP determines that it is not practical or possible to delete it.

Your Personal Data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data.  By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in the United States.

You, as the data subject, have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data does not comply with legal requirements.

In the event we determine the occurrence of a data security incident, we will notify you by email, US mail, telephone, or other means as permitted by law.

If you have questions, comments, or complaints concerning our privacy practices or if you wish to change, access, or remove your Personal Data, please contact us as indicated below.  We will attempt, where practical, to respond to your requests and to provide you with additional privacy related information.

Cosgrove Meurer Productions, Inc. is the owner of this Website and retains all ownership rights to the information collected at this Website. Cosgrove Meurer Productions, Inc. reserves the right to change, modify, add, or remove provisions of this Privacy Statement. Any changes to this Privacy Statement will be posted here, and we encourage you to check back from time to time. In addition, Cosgrove Meurer Productions, Inc. will notify registered users of changes as they occur.

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org. Your use of the site constitutes your agreement to accept cookies, beacons and third-party advertising. Cosgrove Meurer Productions, Inc. assumes no responsibility for third-party ads.

ARTICLE 1. Personalization
1.1 We may use the contact information you give us to better tailor your Website experience to your interests, and to send you information about Cosgrove Meurer Productions, Inc. and its services as well as promotional material on behalf of some of our partners. We may use other information that you provide to us to show you content in which you may be interested and to display the content according to your preferences. We will also share this information within Cosgrove Meurer Productions, Inc. in order to enhance your experience on this and other Cosgrove Meurer Productions, Inc. Websites.
1.2 In addition, we may share this information with advertisers or other third parties that are not part of the Cosgrove Meurer Productions, Inc. family on an aggregate or other basis that does not disclose your identity or contact information.

ARTICLE 2. Online Surveys/Contests
2.1 From time to time, we may conduct online surveys and contests. These may ask you for contact information (like name or email address) and demographic information (like zip code or age).
2.2 We may use this contact information from our surveys and contests to provide you with information about our company and promotional material on behalf of some of our partners, and to contact you when necessary.

ARTICLE 3. Shopping/Commercial Services
3.1 This Website may offer shopping services, which may be offered by us or by a firm that operates a store under contract with us. If our Website offers shopping or other commercial services, you will use a customer order form to request information, products, and services. The order form will ask you to give us contact information (like name or email address), financial information (like account or credit card numbers), and demographic information (like zip code or age).

3.2 We will use the financial information that you provide to bill you for products and services. By giving our Website your credit card and related personal information, you are authorizing our store to give that information to the merchant and credit card company in order to confirm and fulfill your order.

3.3 We will use contact information from the order form to fulfill your orders. We may also use contact data to get in touch with you when necessary. We will not otherwise use or distribute your financial information without your prior approval.

ARTICLE 4. Public forums
4.1 This Website may make available chat rooms, blogs, forums, message boards, and news groups. Please remember that any information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Information disclosed by you or by others enters the public domain and may be freely used by any other persons or entities using the site.

ARTICLE 5. Information Sharing With Third Parties
5.1 From time to time we may enter into a special relationship with another company that is not owned by Cosgrove Meurer Productions, Inc. to provide additional features at this Website. These special relationships may include “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). These might include, for example, pages that share our name and that of another entity. You should look for a specific privacy statement on any such co-branded page. Any personal information that you provide when signing up at one of those co-branded pages may be shared with our third party partner. You should also check our partner’s website for information regarding its privacy policies.

5.2 Also, the nature of some features of our Website may require that we share personal information about you with persons or companies outside of Cosgrove Meurer Productions, Inc. For example, this may occur at a feature that enables you, via our Website, to ask questions of persons or entities that are not part of Cosgrove Meurer Productions, Inc. By responding to those features of the site, whether by email or direct entry of information on our Website, you are consenting to our transferring that information to such persons or entities.

5.3 With respect to specific registration modules, like contests, we may disclose personal information collected, and we may post a conspicuous statement on the registration module to the effect that we will be disclosing the information collected with third parties.

5.4 Finally, we may share any of the information collected from you with these other non- Cosgrove Meurer Productions, Inc companies in an aggregate basis. The aggregated information is not linked to any information that can identify you.

ARTICLE 6. IP Address and Log Files
6.1 We may use your IP address to administer our Website, to help diagnose problems with our server, to analyze trends, to track users’ webpage movements, to help identify you and your shopping cart, and to gather broad demographic information for aggregate use.

ARTICLE 7. Cookies
7.1 This Website may use a standard technology called a “cookie” to collect information about how you use the Website. Cookies reside on your computer and help our Website to recognize your computer’s browser as a previous visitor. This information allows us to customize delivery of information. For example, our Website may use cookies to save and remember registration information or preferences that you may have set while browsing the Website, to keep track of your shopping cart, to ensure you don’t see the same ad content repeatedly, to deliver content specific to your interests, and to save your password so you do not have to re-enter it each time you visit our site. We use cookies only to gather information as indicated in this policy.

7.2 In addition, on occasion our site may also set a “session cookie” which helps us administer the Website. The session cookie expires when you close your browser and does not retain any information about you after it expires.

7.3 Finally, we may also use an ad network provider to help present advertisements on this and other Cosgrove Meurer Productions, Inc. websites. This ad network provider, like other advertising service vendors, uses cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, and to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, the provider collects non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these ad network providers is subject to their own privacy policies, not ours, and Cosgrove Meurer Productions, Inc. assumes no responsibility for the collection or use of such information.

ARTICLE 8. Banner Advertising
8.1 We have contracted with an ad-service to place banner advertising on our Website. All of the data provided and generated by the ad-server software remains in our possession. This feature of our Website may, on occasion, set “cookies” on your computer. Any information collected or stored by the ad-service or the cookies is treated in the same manner as other information described in this statement.

ARTICLE 9. Children’s Personal Information
9.1 Consistent with the Children’s Online Privacy Protection Act:

9.1.1 This site does NOT collect, use, or disclose personal information (including online contact information) of children under the age of thirteen (13).

9.1.2 In the event that a child under the age of 13 attempts to register on our site, we will NOT accept the registration and will delete information received from the child.

9.1.3 In the event that a child posts personal information in a public forum such as a chat room, we will attempt to delete that information once we become aware of it.

ARTICLE 10. Security of Your Personal Information
10.1 Cosgrove Meurer Productions, Inc. employs reasonable security measures consistent with standard industry practice, for information collected through this Website. We believe that we have adequate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of the information we collect on our Website. We also use internal protections to limit access to users’ personal information to only those employees who need the information to perform a specific job.

ARTICLE 11. Sale or Merger
11.1 If this Website is sold to, or merges with, another company not owned by Cosgrove Meurer Productions, Inc., you should expect that some or all of the information collected from this Website may be transferred to the buyer/surviving company. If so, CMP will seek to obligate the acquiring company to use any personal information transferred by this Website in a manner consistent with this statement, but cannot guarantee that it will be able to impose that requirement or that the acquiring company will comply.

ARTICLE 12. Legal Process
12.1 You should be aware that Cosgrove Meurer Productions, Inc. may be required to disclose your personal information to the government or third parties under certain circumstances, such as in court or regulatory proceedings.

ARTICLE 13.  Contacting the Website

13.1        If you have any questions about this Privacy Statement, the practices of this Website, or your dealings with this Website, please contact us at: unsolved@unsolved.com.

ARTICLE 14.  general information

14.1        Choice of Law:  This Agreement and the Additional Terms shall be governed by, construed and enforced in accordance with the laws of the State of California , as it is applied to agreements entered into and to be performed entirely within such state, without regard to conflict of law principles.

14.2        Choice of Forum:  You agree that any cause of action you or Cosgrove Meurer Productions, Inc. brings to enforce this Agreement and/or the Additional Terms, or in connection with any matters related to this Website and/or the Privacy Statement, shall be submitted to arbitration in the County of Los Angeles, State of California, United States of America in accordance with the commercial rules and regulations of the American Arbitration Association then in effect (as amended herein), provided that said arbitration shall be heard before a single arbitrator, who shall be a retired judge, selected pursuant to such rules and regulations, and shall be conducted on an expedited basis and in confidence. The arbitrator’s decision shall be controlled by the terms and conditions of this agreement and any other agreements I may enter into with you, and shall be final and binding, and shall provide for each party to bear its own costs of arbitration and attorneys’ fees.  Each party expressly waives any right to a jury.  Judgment upon the award of the arbitrator may be entered or enforced in any court of competent jurisdiction. 

14.4        If any provision of this Agreement, or the application thereof to any person or circumstances, is held invalid or for any reason unenforceable then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions of this Agreement shall remain in full force and effect.  The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.  Unless expressly provided otherwise, this Agreement is the entire agreement between you and Cosgrove Meurer Productions, Inc. with respect to the use of this Website and shall not be modified except in writing, signed by an authorized representative of Cosgrove Meurer Productions, Inc.

ARTICLE 15.  European Union and Other Foreign Nations

15.1        This Website is governed by and operated in accordance with the laws of United States of America and is intended for enjoyment of residents of the United States.  Cosgrove Meurer Productions, Inc. makes no representation that this Website is governed by or operated in accordance with the laws of other nations.  By using this Website and submitting any personal information, visitors from outside of the United States acknowledge this Website is subject to U.S. law, consent to the transfer of personal data to the U.S., and waive any claims that may arise under their own national laws.