The bones of a San Antonio woman are found buried in her backyard.

Monika Rizzo and Leonard Rizzo

Bones were found in the yard

CASE DETAILS

A bag was filled with human flesh

On May 5, 1997, Monika Rizzo left her job at the San Antonio Department of Human Resources.  She never told anyone where she was going and never said goodbye.

Leonard Rizzo, Monika’s husband, claims his wife came home that afternoon but disappeared a few days later.  He never reported her disappearance to the police:

“I was very confused… it made no sense.  My wife and I were very close.  There was no reason for me to believe she wouldn’t be coming back, wherever she’d gone.  I just… I have faith in her.  I just chose to wait.”

On June 5th, a few weeks after Monika’s disappearance, San Antonio police received an anonymous phone call claiming Monika had been murdered by her husband and that her bones were buried in her backyard. The San Antonio police arrived at the Rizzo’s house shortly after. Monika’s oldest son answered the door. He told the police that he was just visiting and hadn’t seen his mother in a week. Inside the house, police found nothing out of the ordinary. Monika’s clothes were still hanging in the closet and her car was parked in the driveway. Nothing seemed to be missing except Monika Rizzo. While searching the backyard, the detectives did find bones.  But they clearly belonged to some kind of animal. The anonymous caller appeared to be wrong.

Five weeks later, on July 5th, police received another anonymous tip.  This time the caller gave detectives an exact location in the backyard.  According to the anonymous tipster, Monika’s bones were buried under a pile of tires by the fence.

Archeologists excavated the site

Again, the police quickly responded.  After searching the Rizzo’s backyard, detectives collected a skull, a number of bone fragments, and even a bag filled with what appeared to be human flesh.

Leonard Rizzo claimed he had no idea how the bones got there:

“These bone fragments that are in my yard are an absolute mystery to me… as big a mystery as my wife’s disappearance… To me, someone is trying to draw attention from themselves.  Someone is doing this to me.”

Detectives also learned that Monika’s co-workers were concerned for her safety.  On one occasion, they had even asked police to check on her at home, but Leonard claimed he had never hurt his wife:

“There was no domestic abuse.  There was no domestic violence. My wife and I were deeply in love.  We are deeply in love.”

Initial DNA tests on the bones proved they were human.  But whose were they?

Bones were even in the barbeque

Dr. Robert Hard was part of a team of archaeologists from the University of Texas brought in to excavate the site:

“We literally crawled across this area, using our trowels and moving the roots and moving the grass blades and looking down beneath the grass.  And every time we found a bone fragment or something the police department considered might be evidence, we’d put an orange pin flag out.”

Before they were done, the yard was dotted with dozens of orange flags:

“When you find bone in an old archaeological site, the bone is very dry.  This bone still had a greasy feel to it.  So we knew it had not been there very long, but at the same time, it had been there more than a week or a couple weeks. There was no soft tissue still attached to it.”

For eight days, Dr. Hard and his team collected a total of 200 bone fragments.  Most had been chopped into pieces less than 3 inches long.  Dr. Hard formulated a theory:

“We felt it was some kind of machine.  Some type of chipper/ shredder has been discussed quite a bit.  It’s the only machine that that we can come up with that could possibly account for this type of breakage.  You wouldn’t get it with a saw, you wouldn’t get it with a knife.  You wouldn’t get it with a lawn mower.  We can’t think of anything else that would break up bone like this.”

Once again, police questioned Leonard Rizzo:

“I’ve never even operated a wood chipper.  I’ve never rented… anything in a rental store other than a car dolly… maybe a trailer.”

Leonard Rizzo continued to insist that he had nothing to do with his wife’s disappearance or the bones in his backyard:

“Those bone fragments and such, where they came from, I don’t know how they got there.  I don’t know, and I adamantly did not kill them or anyone else.”

DNA testing recently revealed that all the bone fragments were, in fact, those of Monika Rizzo.  However, the San Antonio District Attorney still lacks enough evidence to file charges.

UPDATE:

After two years of no new developments, Leonard Rizzo was arrested for attacking his girlfriend.  He was convicted on four criminal counts including assault with a deadly weapon and kidnapping.


 

Watch this case now on Amazon Prime in season ten with Robert Stack and in season one with Dennis Farina. Also available on YouTube with Dennis FarinaVarious seasons available now on Hulu.

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37 Comments

  1. Cresha Jung

    Did the police investigate the prior owners of the property the bones were found on. Seems to me that the person had detailed knowledge of property and had to spend a lot of time on it, and may be trying to divert the attention to the husband.

    Reply

  2. Alberta Cowboy

    Vince, with all due respect, you got to let this go for your own sake. I recall you posting about this in 2012. It’s admirable that you care about what happened to your mother, but I just worry that you cannot get on with life. It is common with families of murder victims. A woman I knew was murdered a decade ago, and her family was devastated. Anyway I hope you find peace, and justice.

    Reply

  3. divilish

    I knew Leonard before this happened, and I remember the HUGE amount of pills he took. It was always an unknown what state he would be in when I called or stopped by.

    I knew him from his computer business, from the trailer in his back yard that he ran it out of. I remember joking with him about the stack of “DOS for dummies” had was selling, that was a long time ago….

    Thankfully I was out of the area when this happened, so I was not part of the investigation….but I remember a hole in the wall in his house that was an “accident”……

    He was a decent guy, but I always wonder about the amount of medication he took..

    Reply

  4. thinkingoutloud

    her husband definitely had something to do with her murder and/or disappearance. throughout this interview he plays victim and claims he wasn’t abusive. a witness even called the police with the exact information of him burying his wife’s bones in the exact spot the witness claimed. even if he didn’t have anything to do with her ‘murder’ he definitely had something to do with it, i mean her bones were buried in his own backyard! how do you not know someone is burying something in your backyard? how do you not realize the dirt and grass was tampered with? seems like this guy had anger issues and maybe he hurt her or even killed her by accident and tried covering it up.

    just by the way he answers questions about his wife seems phony, that they were so in love and stuff. seems too exaggerated and fake.

    Reply

    • Vincent Rizzo

      Your thinking of your normal life. Our life wasn’t the normal life. We had a large yard with a back gate that had a lot of my parents friends coming and going often. Many had access. Also, the bones were not found in site. They were covered. Even the police missed them the first times they came looking. Just to say it impossible to not know what happens in your yard is not a good view to base judgment on.

      Reply

  5. Anonomous

    Where is her husband now? Did he get remarried?

    Reply

    • Rick_James

      In 1999, he was arrested for assaulting his new gf over an argument; yelling “I’ll cut you into pieces like I did my wife.” He was shot by SWAT, but survived.

      Interviews with these guys are always the same: THY’RE the victims, never the people that were killed.

      Reply

      • Vincent Rizzo

        Not in any way standing up for my father, but that’s not quite the way it went and that was not said. Not smart to quote someone when you weren’t there.

        Reply

        • Anneliese Hauber

          I just want to say I am so sorry for your loss of your mother. It must be especially difficult given no closure by the circumstances & hearing your father be accused.

          Reply

  6. Angel

    Why wasn’t didn’t police try (through telephone records trace source of the call)
    I wish the family would hire Detective Ken Brennan(he solved the vanishing blond case and another difficult case bc he thinks outside the box) to see if he can help solve this case. It seems crazy that if women was then chopped with wood chipper that no one found wood chipper or heard the wood chipper….or that police didn’t try to find thru phone company who made the tip…seems crazy ….it’s unfortunate so many years passed but doesn’t seem police did much work on this case . If they did they didn’t share much with public nor did they they seem to ask for much help in solving case either. My heart goes out to family who had to suffer a loss like this

    Reply

    • Anonymous

      The police in San Antonio do not usually work hard to convict criminals. Not certain why, but they prefer to convict innocent people for crimes they did not commit.

      They did not have to trace the call, they know who I am. I also am the one that told them it was a wood chipper, where he recieved it, and that the same person that gave it to him, got it back. That same person, though not involved with the crimes, also knows the where about a of another murderer on the run from North Carolina, that person is also possibly connected to this case, Richard Bare also featured on Unsolved Mysteries. Though he is connected to the person that provided the wood chipper, I am not certain he was involved in this case.
      This story involves a lot of people and allegedly more murders. Rizzo is guilty, but there is more to it. The other person involved is a very dangerous person. It’s a long story. More to it that anyone knows or would believe. The person that was involved in it with Richard, was elegedly caught for the other murders but amazingly was released for lack of evidence, despite finding body parts of the victims in his freezer, or so I was told. Rizzo moved to Houston, I was told his son also disappeared and has not been seen since. The SAPD, knows all if this. It’s just apparent that they are not interested in following up on the case.
      Personally they should all be locked up and the key thrown away. Non of them, including Rizzo’s wife were innocent. She was up to her neck indirectly with what was going on. This to include guns, drugs, murder and a very infamous biker gang, and the highest levels of it’s leadership.

      I wouldn’t be to concerned with it, this case will be buried and never resolved.

      While I had no issue at the time contacting police, at this point, I do not trust them. Likewise, I am posting this anonymously, as I do not want my identity to be public knowledge as I do not wish to be involved, likewise do to some of the people involved, I do not want anything to happen to my family. If the woman was innocent and did not put herself in situations for this to happen, I may have felt different. However, she is not worth the risk to my family. A risk that is inevitable.

      Reply

      • Anonymous

        I’m really intrigued by the case and would love to know your theory on the other possibilities or deeper info on Rizzo’s involvement. I’ve followed this case since the start and it’s baffled me how the case was botched. It just seems suspicious that her skull was left in the open yet someone made the effort to chop all of her bones as if to rid of her. This story has bothered me for a long time. I wonder if it would’ve remained unsolved had this happened today.

        Reply

      • Vincent Rizzo

        Over the years so many people claim to have knowledge or be connected to my mothers case. Clearly you’re just trying to get a reaction. All I can say is clearly you never knew my mother..

        Reply

    • Vincent Rizzo

      How would you have expected an 18 year old to have the money or know how to hire anyone? I was trying to get threw what was happening and hoping my mother would return. We didn’t know for a few years the remains were her.

      Reply

  7. Anonymous

    After reading this book, I am convinced of the husband’s guilt: THE RAW TRUTH by William A. McKinney, Monika Rizzo’s father. His description of his daughter’s life and murder is meticulous and gripping. http://tinyurl.com/ps4swry

    Reply

  8. J.P.

    Did the police ever consider going to businesses where they rent shredders or chippers out and see who have rented one at the time of the murder? And if there is a potential lead, perform a DNA test. This can spell a huge difference between making an arrest and bringing her family and friends closure and the case go unsolved forever.

    Reply

    • Vincent Rizzo

      Everyone thinks they should have look more into that it seems. The remains were only bones. No flesh or blood. People keep saying you’d see that “mess” for lack of better words. Again that wasn’t the case. Everything was dry and very small pieces. I’m not sure where the skull came from as to my knowledge it was never found. My mother’s remains fit into a very small box. That’s is why she is at rest under my bothers headstone and why it was so hard to ID. They simply didn’t have any large enough bits to get good dna from. It too over three years to ID her after found. Clearly whatever happened didn’t happen in our yard. And so everyone knows. The picture above isn’t our home. That bbq isn’t even half the size of the one we had. The side of the house is a different style home and color as well. They must have used pic from the re enactment that they changed a great deal of fact in. Unsolved mysteries is a joke. When they interviewed me and my brother before he passed, they tried their best to guide us to the answer of questions as they wanted. They are like any other report being full of lies and only trying to make a story people will watch for ratings. They don’t care about really helping anyone

      Reply

  9. Anonymous

    I don’t get a “warm and fuzzy” feeling from looking at the husband’s picture, looks evil to me.

    Reply

  10. Izzy

    why werent the sons allowed to go to the funeral….also i just saw the older brother passed away? Is this true?

    Reply

    • Vincent Rizzo

      Why would you think I wasn’t allowed at my mothers funeral? I returned fro overseas for it. Like so many things in my mother’s case, that information is incorrect

      Reply

    • Vincent Rizzo

      And it would have been hard for my brother to miss it since she was put to rest under his headstone due to the few remains she had so my brother was there as well.

      Reply

  11. Izzy

    I worked with her son Vincent back in the fall of 1995 till April of 1996….I met the family once and there was some awkwardness to it. This was before Mrs Rizzos murder

    Reply

  12. Scorpio_29

    I don’t understand if she left work why her employer or a co worker never tried to make contact with her that day or in the following days. Why they didn’t call police, why they didn’t try to contact her husband or emergency contact … someone. And if he’s suspected of burning her body didn’t anyone see him or someone at his residence bbquing, or making a fire?? Didn’t anyone else in her family attempt to locate her at her home by calling, going over?? I mean if it was my relative I’d have called, gone over, demanded to be let in and check for myself. Her employer at the time didn’t have cameras to observe coming and going maybe she left with someone, just all too weird, that her purse was left behind that so much time elapsed before she was reported.

    And what about her sons weren’t they concerned, what are their names, have they ever come forward or publicly talked?? Were they interviewed by police?? Any new developments??

    Reply

    • Vincent Rizzo

      Wow, where to start with your comments. Cameras, no luck. Why would anyone think anything when someone leaves work? People leave and come back all the time. Nothing was odd at the time. After the fact and looking at everything that happened it’s easy to say that where it starts, why didn’t that get seem?
      As far as my brother and me, of course we were questioned. You have no ideal how many time I was taken to the police station and held for hours as a minor with no adults or attorney I may add. I was only detained for questions as was my bother but as any child would be unsure about the laws and had no ideal what was and wasn’t allowed. They even let my grandparents come in and try to question me as they blamed me for not reporting it any sooner. For many years I was where they laid blame and resentment so this was not a legal or appropriate thing to subject a child to. Like so many people they couldn’t understand nothing was wrong when it first started. My parent stayed at the mobile home in the back yard on the extra property. I stayed in our home. Going a week or two without seeing them was very normal for me. I was a teen and had unlimited freedom and no rules. Money was left for me. What teen would think anything was wrong? My brother didn’t live at home so again, how would he know things were not normal or know to check? His name was always in the paper. Me being a younger, my brother and father tried to keep my name out in an attempt to make life easier for me. This only semi worked of course. Clearly you didn’t follow the case as it happened or you’d know this. They even printed my name when my brother passed away when it should have never been in the papers. Everyone interviewed us. Reporters from Germany, Unsolved Mysteries, local reporters,. Normally my brother would step forward to try to protect me as any good older brother would. He knew I was effectected more due to being much closer to my mother.

      You can’t think of every case from your life. People live very different. Normal is only what one know. That varies based on life.

      Reply

  13. Barry Watts

    How much evidence do you need? Someone killed her and placed her remains in the backyard, if not the father, then the son or another family member. I can’t believe the D.A. says there is not enough evidence!

    Reply

  14. LUIS FREEH

    3 INCHE PEICE’S! IS THAT ALL U GOT LAW ENFORCEMENT “AGENCY”? SINCE WHEN?

    Reply

  15. William McKinney

    I have said it all before as delineated in my book: The Raw Truth!

    Reply

  16. Jessica Schaper

    I was at the Rizzo house at this time. I am a key witness (with lots of back up and a shotgun) Monika told me not to flush the toilet Why? I’ve been trying to get a hold of someone for my “story” but no one seems to care…

    Reply

    • unsolved

      Hi Jessica – we have passed this information on to the law enforcement agency handling Monika’s case.

      Reply

    • william mckinney

      I care Jessica! Key witness??? Lots of back-up???? I would be more than pleased to hear “your” story. Bill McKinney, Monika’s father

      Reply

    • Vincent Rizzo

      I’m sure your just another person trying to feel important. If you really have something not made up more would have been brought forward by now. This is a prime example of why cases get off track. The police have a very hard job. People reporting false info only waste time.

      Reply

  17. Ernest

    I remember passing through the neighborhood and wondering how he could do something like that

    Reply

  18. Anonymous

    He was arrested for attacking his current girlfriend? Not any charges for his wife’s disappearance/murder?

    Reply

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We use Non-Personal Data to improve the usability of our Sites and for other business reasons. We or other third-party companies also use the Non-Personal Data to provide advertisements and targeted advertisements to you (ads based on the Non-Personal Data). We do not provide Personal Data to third parties with whom we share your Non-Personal Data. Please note that, when you select an advertising link or other link that takes you to sites not operated by CMP, you may be subject to the privacy policies of these third-party sites.

PERSONAL DATA COLLECTED FROM THE UNSOLVED APPLICATION

We may also obtain demographic and other personally identifiable information (such as your name, email address, password and PIN) that you voluntarily give to us when choosing to participate in various activities related to the Unsolved Application, including chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. 

 

If you do not turn off your phone’s location services, you may send us your geographic location.  If your camera roll is set to share, you may make your camera roll available to us.  If you have signed up to receive push notifications, you will receive those from the Unsolved Application.

 

HOW WE SHARE YOUR DATA

We share your Personal Data, sometimes combined with Non-Personal Data, in a variety of ways including, but not limited to the below:

  • Share data with third parties to fulfill service requests and to perform business functions (e.g., CMP contracts with third parties to provide services on our behalf such as customer support and consulting services; 
  • Share data with third parties as required by law or to protect CMP in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the CMP; (b) protect and defend CMP’s rights or property; or (c) protect the personal safety of CMP personnel or members of the public in appropriate circumstances.
  • Share data with third parties if CMP and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if CMP undergoes some other change including a change to its corporate form or as part of a bankruptcy proceeding. 
  • Share data with third parties to offer you products and services that may be of interest to you professionally or personally (e.g., apps or software).  Users can request their information to be removed from such lists by contacting us.
  • Share data with third parties under other unanticipated situations, but only with your consent.
  • Share your email address, but only as permitted by the CMP Email Policy, as follows:

Your email address will be used only by the CMP, its entities and CMP vendors performing member services, or offering products on CMP’s behalf.  CMP does not sell or rent email addresses to anyone outside the CMP, nor does CMP share email addresses to unrelated third-parties, affiliates, or CMP members.  CMP also shares your email address with third parties to enable CMP to take security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.  Finally, CMP shares email addresses with third parties as necessary for CMP to perform certain services on our behalf, such as packaging, mailing and delivering products and processing event registrations and to respond to your service requests.

 

HOW YOU CAN MANAGE YOUR DATA WE COLLECT

You can manage your profile and email preferences, including “opting out” of email by contacting us. If you prefer to receive hard copy mailings only from CMP, you can contact us and request to have your name and address removed from the list we provide to third parties.

 

For California residents, please consult the “California Privacy Rights” section for additional considerations. 

 

Our processing of your data is based upon your consent, contract performance (e.g., your purchase of products), legitimate business interest (e.g., direct marketing of goods and services), or compliance with law.  You have the right to object to our processing of your data or to restrict our processing of your data. In addition, if you have consented to the processing of your Personal Data, you have the right to withdraw your consent at any time.

 

CALIFORNIA PRIVACY RIGHTS

In addition to the rights as explained in this Privacy Policy, under California law, California residents who provide personal information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year).

 

To obtain this information please write to us at:

 

Unsolved

4303 Verdugo Ave.

Burbank, CA  91505

 

 Attn: CMP -- California Privacy Law.

 

Please include your full name and address.

 

CANADIAN ANTI-SPAM LAW

CMP complies with the Canada Anti-Spam Law which requires you to opt-in to receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law).

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HOW WE PROTECT PERSONAL DATA

CMP implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Except for membership directories, membership lists and registration lists, and the sharing of information as set forth in this Privacy Policy, we restrict access to Personal Data to certain companies who need the data to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 

Unfortunately, no data transmission over the Internet or electronic storage is fully secure. Accordingly, and despite our reasonable efforts to protect your Personal Data from unauthorized access, use, or disclosure, CMP cannot guarantee or warrant the security of the Personal Data you transmit to us, or to or from our online Sites. If you have questions about this Privacy Policy, please contact us.

 

Certain areas of the Sites require the use of a user ID, email address, or password as an additional security measure that helps protect your Personal Data.  To help you protect your privacy, these Sites have tools to help you log in and log out.

ACCESSING, CHANGING AND DELETING PERSONAL INFORMATION

We rely on you to update and correct your Personal Data.  If you are a user of our Sites, subscriber to [CMP product], purchaser of CMP products and services, you can review, update and correct your information directly on CMP’s website or by contacting us using the information in the “Contact Information” section below.

 

Typically, we retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  This may include retaining your Personal Data indefinitely, even after you are no longer a CMP member, in order to provide you with future marketing opportunities and other purposes, as well as to comply with our legal obligations, resolve disputes, or enforce any of our agreements.  

 

Please note that you can request, at any time, that we delete your Personal Data.  All requests must be directed to the contact in the “Contact Information” section below.  We can decide to delete your Personal Data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other members, individuals, or third parties.  When we delete your Personal Data, it will be removed from our active databases or anonymized so that the data is no longer identified with you, but the data may remain in our archives if CMP determines that it is not practical or possible to delete it.

Your Personal Data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data.  By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in the United States.

You, as the data subject, have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data does not comply with legal requirements.

In the event we determine the occurrence of a data security incident, we will notify you by email, US mail, telephone, or other means as permitted by law.

If you have questions, comments, or complaints concerning our privacy practices or if you wish to change, access, or remove your Personal Data, please contact us as indicated below.  We will attempt, where practical, to respond to your requests and to provide you with additional privacy related information.

Cosgrove Meurer Productions, Inc. is the owner of this Website and retains all ownership rights to the information collected at this Website. Cosgrove Meurer Productions, Inc. reserves the right to change, modify, add, or remove provisions of this Privacy Statement. Any changes to this Privacy Statement will be posted here, and we encourage you to check back from time to time. In addition, Cosgrove Meurer Productions, Inc. will notify registered users of changes as they occur.

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org. Your use of the site constitutes your agreement to accept cookies, beacons and third-party advertising. Cosgrove Meurer Productions, Inc. assumes no responsibility for third-party ads.

ARTICLE 1. Personalization
1.1 We may use the contact information you give us to better tailor your Website experience to your interests, and to send you information about Cosgrove Meurer Productions, Inc. and its services as well as promotional material on behalf of some of our partners. We may use other information that you provide to us to show you content in which you may be interested and to display the content according to your preferences. We will also share this information within Cosgrove Meurer Productions, Inc. in order to enhance your experience on this and other Cosgrove Meurer Productions, Inc. Websites.
1.2 In addition, we may share this information with advertisers or other third parties that are not part of the Cosgrove Meurer Productions, Inc. family on an aggregate or other basis that does not disclose your identity or contact information.

ARTICLE 2. Online Surveys/Contests
2.1 From time to time, we may conduct online surveys and contests. These may ask you for contact information (like name or email address) and demographic information (like zip code or age).
2.2 We may use this contact information from our surveys and contests to provide you with information about our company and promotional material on behalf of some of our partners, and to contact you when necessary.

ARTICLE 3. Shopping/Commercial Services
3.1 This Website may offer shopping services, which may be offered by us or by a firm that operates a store under contract with us. If our Website offers shopping or other commercial services, you will use a customer order form to request information, products, and services. The order form will ask you to give us contact information (like name or email address), financial information (like account or credit card numbers), and demographic information (like zip code or age).

3.2 We will use the financial information that you provide to bill you for products and services. By giving our Website your credit card and related personal information, you are authorizing our store to give that information to the merchant and credit card company in order to confirm and fulfill your order.

3.3 We will use contact information from the order form to fulfill your orders. We may also use contact data to get in touch with you when necessary. We will not otherwise use or distribute your financial information without your prior approval.

ARTICLE 4. Public forums
4.1 This Website may make available chat rooms, blogs, forums, message boards, and news groups. Please remember that any information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Information disclosed by you or by others enters the public domain and may be freely used by any other persons or entities using the site.

ARTICLE 5. Information Sharing With Third Parties
5.1 From time to time we may enter into a special relationship with another company that is not owned by Cosgrove Meurer Productions, Inc. to provide additional features at this Website. These special relationships may include “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). These might include, for example, pages that share our name and that of another entity. You should look for a specific privacy statement on any such co-branded page. Any personal information that you provide when signing up at one of those co-branded pages may be shared with our third party partner. You should also check our partner’s website for information regarding its privacy policies.

5.2 Also, the nature of some features of our Website may require that we share personal information about you with persons or companies outside of Cosgrove Meurer Productions, Inc. For example, this may occur at a feature that enables you, via our Website, to ask questions of persons or entities that are not part of Cosgrove Meurer Productions, Inc. By responding to those features of the site, whether by email or direct entry of information on our Website, you are consenting to our transferring that information to such persons or entities.

5.3 With respect to specific registration modules, like contests, we may disclose personal information collected, and we may post a conspicuous statement on the registration module to the effect that we will be disclosing the information collected with third parties.

5.4 Finally, we may share any of the information collected from you with these other non- Cosgrove Meurer Productions, Inc companies in an aggregate basis. The aggregated information is not linked to any information that can identify you.

ARTICLE 6. IP Address and Log Files
6.1 We may use your IP address to administer our Website, to help diagnose problems with our server, to analyze trends, to track users’ webpage movements, to help identify you and your shopping cart, and to gather broad demographic information for aggregate use.

ARTICLE 7. Cookies
7.1 This Website may use a standard technology called a “cookie” to collect information about how you use the Website. Cookies reside on your computer and help our Website to recognize your computer’s browser as a previous visitor. This information allows us to customize delivery of information. For example, our Website may use cookies to save and remember registration information or preferences that you may have set while browsing the Website, to keep track of your shopping cart, to ensure you don’t see the same ad content repeatedly, to deliver content specific to your interests, and to save your password so you do not have to re-enter it each time you visit our site. We use cookies only to gather information as indicated in this policy.

7.2 In addition, on occasion our site may also set a “session cookie” which helps us administer the Website. The session cookie expires when you close your browser and does not retain any information about you after it expires.

7.3 Finally, we may also use an ad network provider to help present advertisements on this and other Cosgrove Meurer Productions, Inc. websites. This ad network provider, like other advertising service vendors, uses cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, and to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, the provider collects non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these ad network providers is subject to their own privacy policies, not ours, and Cosgrove Meurer Productions, Inc. assumes no responsibility for the collection or use of such information.

ARTICLE 8. Banner Advertising
8.1 We have contracted with an ad-service to place banner advertising on our Website. All of the data provided and generated by the ad-server software remains in our possession. This feature of our Website may, on occasion, set “cookies” on your computer. Any information collected or stored by the ad-service or the cookies is treated in the same manner as other information described in this statement.

ARTICLE 9. Children’s Personal Information
9.1 Consistent with the Children’s Online Privacy Protection Act:

9.1.1 This site does NOT collect, use, or disclose personal information (including online contact information) of children under the age of thirteen (13).

9.1.2 In the event that a child under the age of 13 attempts to register on our site, we will NOT accept the registration and will delete information received from the child.

9.1.3 In the event that a child posts personal information in a public forum such as a chat room, we will attempt to delete that information once we become aware of it.

ARTICLE 10. Security of Your Personal Information
10.1 Cosgrove Meurer Productions, Inc. employs reasonable security measures consistent with standard industry practice, for information collected through this Website. We believe that we have adequate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of the information we collect on our Website. We also use internal protections to limit access to users’ personal information to only those employees who need the information to perform a specific job.

ARTICLE 11. Sale or Merger
11.1 If this Website is sold to, or merges with, another company not owned by Cosgrove Meurer Productions, Inc., you should expect that some or all of the information collected from this Website may be transferred to the buyer/surviving company. If so, CMP will seek to obligate the acquiring company to use any personal information transferred by this Website in a manner consistent with this statement, but cannot guarantee that it will be able to impose that requirement or that the acquiring company will comply.

ARTICLE 12. Legal Process
12.1 You should be aware that Cosgrove Meurer Productions, Inc. may be required to disclose your personal information to the government or third parties under certain circumstances, such as in court or regulatory proceedings.

ARTICLE 13.  Contacting the Website

13.1        If you have any questions about this Privacy Statement, the practices of this Website, or your dealings with this Website, please contact us at: unsolved@unsolved.com.

ARTICLE 14.  general information

14.1        Choice of Law:  This Agreement and the Additional Terms shall be governed by, construed and enforced in accordance with the laws of the State of California , as it is applied to agreements entered into and to be performed entirely within such state, without regard to conflict of law principles.

14.2        Choice of Forum:  You agree that any cause of action you or Cosgrove Meurer Productions, Inc. brings to enforce this Agreement and/or the Additional Terms, or in connection with any matters related to this Website and/or the Privacy Statement, shall be submitted to arbitration in the County of Los Angeles, State of California, United States of America in accordance with the commercial rules and regulations of the American Arbitration Association then in effect (as amended herein), provided that said arbitration shall be heard before a single arbitrator, who shall be a retired judge, selected pursuant to such rules and regulations, and shall be conducted on an expedited basis and in confidence. The arbitrator’s decision shall be controlled by the terms and conditions of this agreement and any other agreements I may enter into with you, and shall be final and binding, and shall provide for each party to bear its own costs of arbitration and attorneys’ fees.  Each party expressly waives any right to a jury.  Judgment upon the award of the arbitrator may be entered or enforced in any court of competent jurisdiction. 

14.4        If any provision of this Agreement, or the application thereof to any person or circumstances, is held invalid or for any reason unenforceable then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions of this Agreement shall remain in full force and effect.  The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.  Unless expressly provided otherwise, this Agreement is the entire agreement between you and Cosgrove Meurer Productions, Inc. with respect to the use of this Website and shall not be modified except in writing, signed by an authorized representative of Cosgrove Meurer Productions, Inc.

ARTICLE 15.  European Union and Other Foreign Nations

15.1        This Website is governed by and operated in accordance with the laws of United States of America and is intended for enjoyment of residents of the United States.  Cosgrove Meurer Productions, Inc. makes no representation that this Website is governed by or operated in accordance with the laws of other nations.  By using this Website and submitting any personal information, visitors from outside of the United States acknowledge this Website is subject to U.S. law, consent to the transfer of personal data to the U.S., and waive any claims that may arise under their own national laws.