Is a house in Florida haunted by a female ghost?

Is this house haunted?

Alan Mann claimed he saw a ghostly woman

CASE DETAILS

She said a smoky figure sat on the sofa

If you happen to be in Lake Wales, Florida, there’s a house you might want to avoid.  It’s a very ordinary looking house, but as you can probably guess, appearances can be deceiving.  In the fall of 1991, 19-year old Alan Mann lived in the house with his parents.  Alan worked nights, and during the day, he was often home alone—or so he thought:

“I had the afternoon off.  I’d come home and I guess it was about 3:00 o’clock in the afternoon, I’d finally gotten some sleep.”

Then, suddenly the image of a mysterious woman appeared before him:

“The figure turned away from the door like it was leaving.  And by the time I got up and walked three paces to the door, I don’t know what happened, it just turned the corner and disappeared.”

Alan Mann said he looked high and low for the mysterious woman.  But even though the doors were locked from the inside, she was nowhere to be found.  He told his mother he thought he’d seen a ghost, but his mother refused to believe him.  That was that, until Alan got married, and his 16-year-old bride Linda moved into the house.  Shortly after the wedding, Alan’s mother, Sandra, was watching TV with her new daughter-in-law.  Sandra, the skeptic, was about to change her tune:

“I had my little dog Prince beside me.  And he was on a pillow.  And I looked down at the end of the couch and I saw this white smoky thing.  And the first thing I thought was fire, and by that time, the dog had gotten up on his feet and then it just disappeared.  And when Prince came back I said Prince… we’ve got company.”

Their lamp mysteriously shot out flames

Even though Linda hadn’t seen the apparition, she was convinced the house was haunted.  Determined to get the scoop, Linda enlisted a friend with a Ouija Board:

“The board talked real good with me.  I believed in it.  I’ve believed in that kind of stuff for a while.  But I never come across it until then.”

According to Linda and Alan, the board spelled out the name “Kramer.”  That was all the proof they needed.  They had a ghost and her name was Kramer.  Alan’s father David, however, wasn’t convinced:

“I thought I was living with a bunch of flakes.  I didn’t want to have anything to do with it.  If it was a paranormal experience or something like that, I didn’t want to have to worry about that, I didn’t want to admit it.”

Linda and Alan, however, knew there was a ghost.  But they weren’t prepared for what happened next.  According to Alan, Linda suddenly attacked him in their bedroom:

“All of a sudden she just snapped.  And she got this weird look.  She pretty much attacked me.  She was laughing.  She had some weird laugh I had never heard.  It didn’t even sound like her.  She has this squeaky little giggle.  And this was, almost an evil laugh.”

Linda had become, seemingly possessed and was holding down Alan.  Alan remembers how forceful his wife became:

“I tried to get away and it made her get more violent.  And she started putting more force on my arms.  So I pushed against her.  And I slammed her against the wall three times.  And she released me.  And she put her head on my shoulder again and started talking and picked up the conversation exactly where she left off before she snapped.”

The Mann family tried to contact spirits

Even stranger was the fact that Linda had no recollection of the events that took place:

“That’s not me.  I don’t have an evil laugh.  I don’t do the things that he says I do, that’s just not my type.  I’m not that type of person.  I just don’t remember.”

Suddenly, the harmless ghost had taken on a whole new personality that was difficult to ignore.  Even David Mann took notice:

“I really got concerned.  At that point I said look, I’m going to get some help.  Somebody somewhere can tell me what the heck is going on.”

A spiritualist told the Manns to pour salt all around the house.  The Manns kept bags of salt under their beds and even tried a homegrown exorcism.  But according to Sandra, nothing helped:

“Every time we tried something… it would settle down and then it would be stronger, you know there’d be more happenings.”

Professionals were called in to investigate

Then, the house began to smell and everyone in the family suffered from bad headaches.  Some of the rooms even took on a deathly chill.  And then, according to Sandra, the voices began:

“What we heard was like a whole mass of voices, dull, muttering.  And one woman’s voice over the top of them.  But yet you could not distinguish anything they were saying.

David and Sandra tried to act blasé.  But according to David, the ghost was not about to let them off the hook:

“I stopped right in the middle of the hall.  I caught the smell again.  And I didn’t have any explanation for, it’s like you get an idea, little voice inside your head, like your conscience or whatever it is.  That little voice that you listen to.  It said, ‘This is Isabella.’”

The Manns were spooked, especially Linda.  She and Alan decided it was time to move out.  Before long, word of the Manns’ plight reached “The Center for Paranormal Studies,” in Silver Springs, Florida.  Armed with a truckload of electronic equipment, the Center’s three founders showed up at the Manns’ house.   Andrew Nichols was one of the parapsychologists sent to study the Manns’ house:

“It definitely had an oppressive ambience to it, almost a depressive type of feeling.  After being in the house for several hours, we all began to experience headaches.”

According to Andrew, Linda and Alan’s old bedroom received the highest amount of paranormal activity:

“It was very, very high.  So I thought it would be a good idea to start taking a series of photographs at that point.”

Andrew Nichols took two Polaroid shots, one during and one after the flux in paranormal activity.  The second photograph was normal.  But Andrew noticed something strange in the first:

“There was a vague humanoid shape in the forefront of the picture.  It may be a reflection of some unusual environmental effect.  It may be a strange artifact of the human psyche, or it may be a contact with a dimension of existence that’s beyond our imagination.”

Two months later, after a visit from a local minister, the haunting appeared to stop.  But David and Sandra decided they to move out soon after.  Was the house in Lake Wales haunted by the spirit of someone named Isabella Kramer?  Although there are no records that such a person ever lived in that area, the Manns had all the proof they needed.


Watch this case now on Amazon Prime in season six with Robert Stack and in season one with Dennis Farina. Also available on YouTube with Dennis Farina. Various seasons available now on Hulu.

 

46 Comments

  1. Brittnie

    Oh and to the commenter who said that Alan was sick and loves teenagers, have you forgotten that Alan was also a teenager since he was 19yrs old or did you not know that 19yr olds were also teenagers?

    Reply

  2. Brittnie

    Just a few things to say, first I believe ghosts are absolutely real after living in a house built on an old Indian burial ground and seeing ghosts or entities everyday and night to the point we had to move out. Now secondly the accusations that a 19yr old is a pedophile for marrying a 16yr old is some figment of your own deluded mind. It is only a 3yr difference and is not illegal in any state as long as the parents give their permission and in any state where the legal age of consent is 16 parent permission or blessing is not required. You should be more worried about adults that are 30yrs old dating a 16yr old not two people who’s age difference is only 3yrs. A 3yr age difference isn’t even a big deal to law enforcement unless parents have made complaints. Rant over

    Reply

  3. Emil Schattengeist

    Isabella Kramer (1898-1946), I’m getting that either her maiden name or her married name may have been “Moody”. A lot of times, it’s not the house itself that’s haunted but a particular item, like an antique or something. I’m getting that Isabella had a lot of mental problems in life, spent time in mental hospitals and asylums, I’m also getting she committed suicide. The activity escalated after you used the Ouija board, when you use them, its like opening a door and all kind of other spirits most likely came through

    Reply

  4. Connor Mann

    This is Connor Mann “Alan Mann’s son.” Linda had written permission from her parents so therefore it was legal. No they are not still together they divorced and both remarried. However they do stay in contact and they both remember this vary vividly.if you don’t believe who I am just look me up on Facebook. If any questions you can message me and ask.

    Reply

  5. No one

    I think it’s all with the family. But they all have issues. They didn’t let Linda talk because it didn’t happen! They are all sick besides Linda. Linda is 16 years old and Alan Mann is 19. But him in jail. Alan is sick and loves teenagers. The Mann’s are all in their own lives. No problem like this happens and Linda would remember it.

    Reply

  6. Sue

    Fake as hell

    Reply

  7. David

    What’s the address I wanta see that ghost for myself

    Reply

  8. Tenarife

    The scariest thing for me was this guy married a 16 year old girl (isn’t that illegal?) and they were all living with his parents. As people mentioned on other forums, there is some real unintentionally funny moments, like the wife becoming sex-crazed and attacking her grossly over-weight husband. That seemed more like a fantasy of his than something that happened (and notice she was never interviewed to confirm this). Then the parents listening at the door of the sounds going on in their son’s and daughter-in-laws bedroom. Ewww!! Let’s hope that didn’t actually happen.

    Reply

    • Jason

      Seriously. SUPER INAPPROPRIATE. I guess
      laws are different in FL. I liked at the beginning, the attractive female ghost calls his name. Gross.
      I was wondering if these two are still married?

      Reply

  9. RAW

    Guess the 19yr old marring the 16 yr old has nothing to do with it…….

    Reply

  10. Anonymous

    thats so friggin creepy, i dont know what to say

    Reply

  11. Anonymous

    Oh, and a fourth reason I forgot to put down in the last part. The 4th reason I believe that “Isabella Kramer” is/was a girl demon is because she (presuming that all of the forms are of the same ghost) changed into at least 3 different forms, a young woman as seen by Alan, a White Smoky figure as seen by Alan’s Mom Sandra, and a Yellow almost Alien-like creature child as seen in the Acutal photograph taken by one of the Paranormal experts at the house. Plus, the bible describes how demons change shapes and disguises, such as “the devil being disguised as a “Snake” (Genesis 3), “Angel of Light” (2nd Corithians 11:14), and a “Dragon” (Revelation 12).

    Reply

  12. Anonymous

    Yes, I do believe that the Family’s house in Florida was haunted by Isabella Kramer. However, I also believe that Isabella Kramer was a girl demon, for several reasons. First of all, on the show (or previews for it on Escape channel today), I remember distinctly hearing the announcer say “a Ghost with a Bad Attitude” when the lamp went into a vertical flame and disappeared. Secondly, Investigators could find no records of a woman named “Isabella Kramer” living in that area (which, even if the woman lived there decades or centuries ago there would probably be some record of them living in that area). Thirdly, the way Alan described his wife Linda smiling and laughing wickedly when she “Snapped” in their bed and he had to”hit” her hard three times for Linda to become “Conscious” again convinces me that Isabella Kramer was a girl demon. Also, I’ve heard several stories on TV, in the Bible & in some Christian/Bible Tracts, whew demons go and possess certain people & make them do & say things that they would normally never do otherwise.

    Reply

  13. Anonymous

    I believe it’s demonic, as evidenced by the leaving and returning stronger; which correlates with these three Bible verses about demons. “When an unclean spirit goes out of a man, he goes through dry places, seeking rest, and finds none. Then he says, ‘I will return to my house from which I came.’ And when he comes, he finds it empty, swept, and put in order. Then he goes and takes with him seven other spirits more wicked than himself, and they enter and dwell there; and the last state of that man is worse than the first. So shall it also be with this wicked generation.” – from Matt. 12: 43-45

    Reply

  14. Anonymous

    Oh sweet God, what an amateur mistake! Never use a Ouija Board in a haunted house! They always seem to invite demons!

    Reply

  15. paranormal investigator

    maybe it is a place in the world where hell is opened up

    Reply

  16. troy

    I think it true

    Reply

  17. anonymous

    Maybe when Isabelle Kramer was alive- she was a visitor to the previous owners of that house. That’s why there’s no record of a person named Isabelle Kramer in that town. That’s my theory.

    Reply

  18. Charity

    That is scary. I have been looking into unsolved hauntings for a while now and it still leaves a chill running down my back!

    Reply

  19. Lori

    I have grown up in Lake Wales and I remember this story. I believe it to be true because I remember it making the news, newspapers, and I remember it on Unsolved Mysteries. There has to be evidence of serious encounters before Unsloved Mysteries will even consider getting involved.

    Reply

  20. David Willsey

    Its completely true I knew the family.

    Reply

  21. Markus

    I believe in ghost,poltergeist, phantoms, demonic entity’s, whatever you call them I believe them on this story. Not gullible but this has to be real

    Reply

  22. Nicole

    How come there’s nothing when researching Isabella Kramer. I’d rely like to know how she died if anybody finds a link, please reply to my comment.

    Reply

  23. Wendy

    The family should have prayers over the house.

    Reply

  24. Alex McLain

    I rememberthis episode. Uses to always give me goosebumps

    Reply

  25. Hassan Elghoul

    I rememberthis episode and it used to always freak me out watching it at night when I was a,kid. I really wish I can visit that house

    Reply

  26. William

    I don’t think the house was haunted. I think the spirit was connected to Alan’s wife since it didn’t appear until after they married. It might have just been a poltergeist.

    Reply

  27. Zoey Anderson

    Its possible that Linda was possessed by the spirit in the Ouija board, and that using the board increased the paranormal activity in the house.

    Reply

  28. Christopher Racine

    That smoky figure that sat on the couch. Was a demon trying to masquerade as Isabella Kramer. Yes keep in mind that human spirits do exist. So when you die you either go to heaven or hell. It says in scriptures that demons masquerade as the spirits of the deceased. So no wonder the devil masquerades as an angel of light. Just saying because I had a friend William Kielblock that died from a drug overdose. To abusing prescription medications that were controlled substances. By injecting them into himself. So my friends moved into the same apt where he died. They started experiencing paranormal activity. Doors opening and closing by themselves etc. This same friend of mine opened the shower curtain on me. After he died and it freaked me the he’ll out.

    Reply

  29. ANYMONUS

    seriously these house excise. It’s hard to believe seeing is believing.

    Reply

  30. Nick

    Using a Ouija board is not a good idea ever. If you have one, destroy it. Playing with the other side is an invitation to any spirit on that side, malevolent ones being the problem. Much like a stranger following you on downtown streets they probably won’t go away when you ask them to.

    Reply

    • MeowMix

      It’s a Hasbro board game. They make millions of them. There is nothing “evil” or “magical” about it. You have as much a chance of “summoning” imaginary spirits with Risk, though I would predict that game brings out much more human malevolence.

      Reply

      • Tenarife

        I think the scariest thing about this is their adult son married a 16 year old girl (isn’t that illegal because she’s underage?). I must admit I started laughing when she supposedly became ‘crazed’ and sex-hungry, climbing all over her grossly overweight husband who was still living at home. That seemed more like his sexual fantasy than anything else. I wish they would’ve interviewed the wife also to get her side of things. Maybe she knew it was all fake so she wanted no part of it. That was my first thought.

        Reply

      • Kathy

        Your comment is logical; however, I don’t think I would chance playing with the board. Would you?

        Reply

  31. Ernest

    I think (just an theory of mine) that this house is tje samae as the house of Tallman’s house thet is still unsolved

    Reply

  32. Levi

    I think it is true

    Reply

  33. Christopher Racine

    I am a huge fan of Unsolved Mysteries. I also do believe in ghosts very much so. In Lake Wales, Florida is where the Mann family stayed at. My curiousity is where the address to that house is? I have been wanting to know so I can someday do research on that house. As well is possibly go down there fly. Actually see the inside of the house to determine if that family actually suffered a human spirit type of haunting. Or a demonic type of haunting. Because the scenes where Alan Manns wife Linda becomes possessed after using a Ouija board to contact. The spirit of Isabella Kramer because it stated on the segment that there were no records. Of any woman including Isabella Kramer that died in the house. Plus to add the scene of the lamp light bulb shooting out a giant flame then going back into the bulb itself. Then the scene where the house gets foul smells of rotting flesh. As well as the bad headaches. I just see that as a demonic force trying to take the form of this Isabella Kramer. That never existed. I can almost certainly put my finger on it. I would certainly like to find out whether that house was actually haunted by the spirit of this woman. Or was the Mann home possessed by evil spirits???

    Reply

  34. alexis blockmon

    alexis blockmon I think this stuff is true no affense but for all you people who think that stuff is fake

    Reply

  35. Zach

    This is a fake accusations

    Reply

  36. dougal

    That I do believe is TRUE iv seen things myself nobody believes

    Reply

    • Jessica

      I agree

      Reply

    • Nevaeh

      I do think that this conflict is a very serious conflict.
      This could get out of hand! But seriosly a Ghost?!
      Either stop complaning or solve the mystery.

      Reply

    • Amy

      The board released a dark entity that possessed your wife.
      The ghost never attacked until you started playing with the board.
      People who play with these boards can become possessed and they often have bad energy around them . I won’t even associate with someone who uses this form of communication . The Ghost may be a harmless female who past on the property from illness that is stuck . The bad evil stuff came out the board silly .

      Reply

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Non-Personal Data


We use Non-Personal Data to improve the usability of our Sites and for other business reasons. We or other third-party companies also use the Non-Personal Data to provide advertisements and targeted advertisements to you (ads based on the Non-Personal Data). We do not provide Personal Data to third parties with whom we share your Non-Personal Data. Please note that, when you select an advertising link or other link that takes you to sites not operated by CMP, you may be subject to the privacy policies of these third-party sites.

PERSONAL DATA COLLECTED FROM THE UNSOLVED APPLICATION

We may also obtain demographic and other personally identifiable information (such as your name, email address, password and PIN) that you voluntarily give to us when choosing to participate in various activities related to the Unsolved Application, including chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. 

 

If you do not turn off your phone’s location services, you may send us your geographic location.  If your camera roll is set to share, you may make your camera roll available to us.  If you have signed up to receive push notifications, you will receive those from the Unsolved Application.

 

HOW WE SHARE YOUR DATA

We share your Personal Data, sometimes combined with Non-Personal Data, in a variety of ways including, but not limited to the below:

  • Share data with third parties to fulfill service requests and to perform business functions (e.g., CMP contracts with third parties to provide services on our behalf such as customer support and consulting services; 
  • Share data with third parties as required by law or to protect CMP in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the CMP; (b) protect and defend CMP’s rights or property; or (c) protect the personal safety of CMP personnel or members of the public in appropriate circumstances.
  • Share data with third parties if CMP and/or its assets (or a portion of its assets) are sold, assigned, transferred, or merged, or if CMP undergoes some other change including a change to its corporate form or as part of a bankruptcy proceeding. 
  • Share data with third parties to offer you products and services that may be of interest to you professionally or personally (e.g., apps or software).  Users can request their information to be removed from such lists by contacting us.
  • Share data with third parties under other unanticipated situations, but only with your consent.
  • Share your email address, but only as permitted by the CMP Email Policy, as follows:

Your email address will be used only by the CMP, its entities and CMP vendors performing member services, or offering products on CMP’s behalf.  CMP does not sell or rent email addresses to anyone outside the CMP, nor does CMP share email addresses to unrelated third-parties, affiliates, or CMP members.  CMP also shares your email address with third parties to enable CMP to take security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.  Finally, CMP shares email addresses with third parties as necessary for CMP to perform certain services on our behalf, such as packaging, mailing and delivering products and processing event registrations and to respond to your service requests.

 

HOW YOU CAN MANAGE YOUR DATA WE COLLECT

You can manage your profile and email preferences, including “opting out” of email by contacting us. If you prefer to receive hard copy mailings only from CMP, you can contact us and request to have your name and address removed from the list we provide to third parties.

 

For California residents, please consult the “California Privacy Rights” section for additional considerations. 

 

Our processing of your data is based upon your consent, contract performance (e.g., your purchase of products), legitimate business interest (e.g., direct marketing of goods and services), or compliance with law.  You have the right to object to our processing of your data or to restrict our processing of your data. In addition, if you have consented to the processing of your Personal Data, you have the right to withdraw your consent at any time.

 

CALIFORNIA PRIVACY RIGHTS

In addition to the rights as explained in this Privacy Policy, under California law, California residents who provide personal information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the personal information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared such personal information for the immediately prior calendar year (e.g., requests made in the current year will receive information about the prior year).

 

To obtain this information please write to us at:

 

Unsolved

4303 Verdugo Ave.

Burbank, CA  91505

 

 Attn: CMP -- California Privacy Law.

 

Please include your full name and address.

 

CANADIAN ANTI-SPAM LAW

CMP complies with the Canada Anti-Spam Law which requires you to opt-in to receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law).

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HOW WE PROTECT PERSONAL DATA

CMP implements commercially reasonable security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Except for membership directories, membership lists and registration lists, and the sharing of information as set forth in this Privacy Policy, we restrict access to Personal Data to certain companies who need the data to operate, develop, or improve our services. These individuals or partner organizations are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 

Unfortunately, no data transmission over the Internet or electronic storage is fully secure. Accordingly, and despite our reasonable efforts to protect your Personal Data from unauthorized access, use, or disclosure, CMP cannot guarantee or warrant the security of the Personal Data you transmit to us, or to or from our online Sites. If you have questions about this Privacy Policy, please contact us.

 

Certain areas of the Sites require the use of a user ID, email address, or password as an additional security measure that helps protect your Personal Data.  To help you protect your privacy, these Sites have tools to help you log in and log out.

ACCESSING, CHANGING AND DELETING PERSONAL INFORMATION

We rely on you to update and correct your Personal Data.  If you are a user of our Sites, subscriber to [CMP product], purchaser of CMP products and services, you can review, update and correct your information directly on CMP’s website or by contacting us using the information in the “Contact Information” section below.

 

Typically, we retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  This may include retaining your Personal Data indefinitely, even after you are no longer a CMP member, in order to provide you with future marketing opportunities and other purposes, as well as to comply with our legal obligations, resolve disputes, or enforce any of our agreements.  

 

Please note that you can request, at any time, that we delete your Personal Data.  All requests must be directed to the contact in the “Contact Information” section below.  We can decide to delete your Personal Data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other members, individuals, or third parties.  When we delete your Personal Data, it will be removed from our active databases or anonymized so that the data is no longer identified with you, but the data may remain in our archives if CMP determines that it is not practical or possible to delete it.

Your Personal Data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data.  By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in the United States.

You, as the data subject, have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data does not comply with legal requirements.

In the event we determine the occurrence of a data security incident, we will notify you by email, US mail, telephone, or other means as permitted by law.

If you have questions, comments, or complaints concerning our privacy practices or if you wish to change, access, or remove your Personal Data, please contact us as indicated below.  We will attempt, where practical, to respond to your requests and to provide you with additional privacy related information.

Cosgrove Meurer Productions, Inc. is the owner of this Website and retains all ownership rights to the information collected at this Website. Cosgrove Meurer Productions, Inc. reserves the right to change, modify, add, or remove provisions of this Privacy Statement. Any changes to this Privacy Statement will be posted here, and we encourage you to check back from time to time. In addition, Cosgrove Meurer Productions, Inc. will notify registered users of changes as they occur.

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit networkadvertising.org. Your use of the site constitutes your agreement to accept cookies, beacons and third-party advertising. Cosgrove Meurer Productions, Inc. assumes no responsibility for third-party ads.

ARTICLE 1. Personalization
1.1 We may use the contact information you give us to better tailor your Website experience to your interests, and to send you information about Cosgrove Meurer Productions, Inc. and its services as well as promotional material on behalf of some of our partners. We may use other information that you provide to us to show you content in which you may be interested and to display the content according to your preferences. We will also share this information within Cosgrove Meurer Productions, Inc. in order to enhance your experience on this and other Cosgrove Meurer Productions, Inc. Websites.
1.2 In addition, we may share this information with advertisers or other third parties that are not part of the Cosgrove Meurer Productions, Inc. family on an aggregate or other basis that does not disclose your identity or contact information.

ARTICLE 2. Online Surveys/Contests
2.1 From time to time, we may conduct online surveys and contests. These may ask you for contact information (like name or email address) and demographic information (like zip code or age).
2.2 We may use this contact information from our surveys and contests to provide you with information about our company and promotional material on behalf of some of our partners, and to contact you when necessary.

ARTICLE 3. Shopping/Commercial Services
3.1 This Website may offer shopping services, which may be offered by us or by a firm that operates a store under contract with us. If our Website offers shopping or other commercial services, you will use a customer order form to request information, products, and services. The order form will ask you to give us contact information (like name or email address), financial information (like account or credit card numbers), and demographic information (like zip code or age).

3.2 We will use the financial information that you provide to bill you for products and services. By giving our Website your credit card and related personal information, you are authorizing our store to give that information to the merchant and credit card company in order to confirm and fulfill your order.

3.3 We will use contact information from the order form to fulfill your orders. We may also use contact data to get in touch with you when necessary. We will not otherwise use or distribute your financial information without your prior approval.

ARTICLE 4. Public forums
4.1 This Website may make available chat rooms, blogs, forums, message boards, and news groups. Please remember that any information that you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Information disclosed by you or by others enters the public domain and may be freely used by any other persons or entities using the site.

ARTICLE 5. Information Sharing With Third Parties
5.1 From time to time we may enter into a special relationship with another company that is not owned by Cosgrove Meurer Productions, Inc. to provide additional features at this Website. These special relationships may include “powered by” partners, business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). These might include, for example, pages that share our name and that of another entity. You should look for a specific privacy statement on any such co-branded page. Any personal information that you provide when signing up at one of those co-branded pages may be shared with our third party partner. You should also check our partner’s website for information regarding its privacy policies.

5.2 Also, the nature of some features of our Website may require that we share personal information about you with persons or companies outside of Cosgrove Meurer Productions, Inc. For example, this may occur at a feature that enables you, via our Website, to ask questions of persons or entities that are not part of Cosgrove Meurer Productions, Inc. By responding to those features of the site, whether by email or direct entry of information on our Website, you are consenting to our transferring that information to such persons or entities.

5.3 With respect to specific registration modules, like contests, we may disclose personal information collected, and we may post a conspicuous statement on the registration module to the effect that we will be disclosing the information collected with third parties.

5.4 Finally, we may share any of the information collected from you with these other non- Cosgrove Meurer Productions, Inc companies in an aggregate basis. The aggregated information is not linked to any information that can identify you.

ARTICLE 6. IP Address and Log Files
6.1 We may use your IP address to administer our Website, to help diagnose problems with our server, to analyze trends, to track users’ webpage movements, to help identify you and your shopping cart, and to gather broad demographic information for aggregate use.

ARTICLE 7. Cookies
7.1 This Website may use a standard technology called a “cookie” to collect information about how you use the Website. Cookies reside on your computer and help our Website to recognize your computer’s browser as a previous visitor. This information allows us to customize delivery of information. For example, our Website may use cookies to save and remember registration information or preferences that you may have set while browsing the Website, to keep track of your shopping cart, to ensure you don’t see the same ad content repeatedly, to deliver content specific to your interests, and to save your password so you do not have to re-enter it each time you visit our site. We use cookies only to gather information as indicated in this policy.

7.2 In addition, on occasion our site may also set a “session cookie” which helps us administer the Website. The session cookie expires when you close your browser and does not retain any information about you after it expires.

7.3 Finally, we may also use an ad network provider to help present advertisements on this and other Cosgrove Meurer Productions, Inc. websites. This ad network provider, like other advertising service vendors, uses cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, and to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, the provider collects non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these ad network providers is subject to their own privacy policies, not ours, and Cosgrove Meurer Productions, Inc. assumes no responsibility for the collection or use of such information.

ARTICLE 8. Banner Advertising
8.1 We have contracted with an ad-service to place banner advertising on our Website. All of the data provided and generated by the ad-server software remains in our possession. This feature of our Website may, on occasion, set “cookies” on your computer. Any information collected or stored by the ad-service or the cookies is treated in the same manner as other information described in this statement.

ARTICLE 9. Children’s Personal Information
9.1 Consistent with the Children’s Online Privacy Protection Act:

9.1.1 This site does NOT collect, use, or disclose personal information (including online contact information) of children under the age of thirteen (13).

9.1.2 In the event that a child under the age of 13 attempts to register on our site, we will NOT accept the registration and will delete information received from the child.

9.1.3 In the event that a child posts personal information in a public forum such as a chat room, we will attempt to delete that information once we become aware of it.

ARTICLE 10. Security of Your Personal Information
10.1 Cosgrove Meurer Productions, Inc. employs reasonable security measures consistent with standard industry practice, for information collected through this Website. We believe that we have adequate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of the information we collect on our Website. We also use internal protections to limit access to users’ personal information to only those employees who need the information to perform a specific job.

ARTICLE 11. Sale or Merger
11.1 If this Website is sold to, or merges with, another company not owned by Cosgrove Meurer Productions, Inc., you should expect that some or all of the information collected from this Website may be transferred to the buyer/surviving company. If so, CMP will seek to obligate the acquiring company to use any personal information transferred by this Website in a manner consistent with this statement, but cannot guarantee that it will be able to impose that requirement or that the acquiring company will comply.

ARTICLE 12. Legal Process
12.1 You should be aware that Cosgrove Meurer Productions, Inc. may be required to disclose your personal information to the government or third parties under certain circumstances, such as in court or regulatory proceedings.

ARTICLE 13.  Contacting the Website

13.1        If you have any questions about this Privacy Statement, the practices of this Website, or your dealings with this Website, please contact us at: unsolved@unsolved.com.

ARTICLE 14.  general information

14.1        Choice of Law:  This Agreement and the Additional Terms shall be governed by, construed and enforced in accordance with the laws of the State of California , as it is applied to agreements entered into and to be performed entirely within such state, without regard to conflict of law principles.

14.2        Choice of Forum:  You agree that any cause of action you or Cosgrove Meurer Productions, Inc. brings to enforce this Agreement and/or the Additional Terms, or in connection with any matters related to this Website and/or the Privacy Statement, shall be submitted to arbitration in the County of Los Angeles, State of California, United States of America in accordance with the commercial rules and regulations of the American Arbitration Association then in effect (as amended herein), provided that said arbitration shall be heard before a single arbitrator, who shall be a retired judge, selected pursuant to such rules and regulations, and shall be conducted on an expedited basis and in confidence. The arbitrator’s decision shall be controlled by the terms and conditions of this agreement and any other agreements I may enter into with you, and shall be final and binding, and shall provide for each party to bear its own costs of arbitration and attorneys’ fees.  Each party expressly waives any right to a jury.  Judgment upon the award of the arbitrator may be entered or enforced in any court of competent jurisdiction. 

14.4        If any provision of this Agreement, or the application thereof to any person or circumstances, is held invalid or for any reason unenforceable then such provision shall be deemed superseded by a valid, enforceable provision that matches, as closely as possible, the original provision, and the other provisions of this Agreement shall remain in full force and effect.  The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.  Unless expressly provided otherwise, this Agreement is the entire agreement between you and Cosgrove Meurer Productions, Inc. with respect to the use of this Website and shall not be modified except in writing, signed by an authorized representative of Cosgrove Meurer Productions, Inc.

ARTICLE 15.  European Union and Other Foreign Nations

15.1        This Website is governed by and operated in accordance with the laws of United States of America and is intended for enjoyment of residents of the United States.  Cosgrove Meurer Productions, Inc. makes no representation that this Website is governed by or operated in accordance with the laws of other nations.  By using this Website and submitting any personal information, visitors from outside of the United States acknowledge this Website is subject to U.S. law, consent to the transfer of personal data to the U.S., and waive any claims that may arise under their own national laws.